Experienced Bilingual Customer Service Representative – Spanish & English – Remote Insurance Call Center Specialist with Growth Opportunities at brighthush

About brighthush

brighthush is a trailblazer in the insurance and member services industry, delivering world‑class support to millions of customers across the United States. With a legacy that dates back over a century, brighthush has built a reputation for reliability, innovation, and an unwavering commitment to customer satisfaction. Our mission is simple: to empower our members with the tools, knowledge, and support they need to navigate life’s uncertainties with confidence.

At brighthush, we believe that our people are our greatest asset. We cultivate a culture that celebrates diversity, encourages continuous learning, and rewards excellence. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, thrive, and make a real impact.

Why Join brighthush?

When you become part of the brighthush family, you gain access to:

• Competitive starting pay ranging from $24.00 to $26.00 per hour, with clear pathways for advancement.
• Comprehensive benefits that include medical, dental, vision, 401(k) with company match, pension plans, tuition assistance, and wellness programs.
• A fully remote work model that supports work‑life balance, complete with a company‑provided computer and partial internet reimbursement.
• Flexible scheduling that accommodates both your professional and personal commitments.
• Opportunities for professional development through coaching, on‑the‑job training, and access to industry‑leading resources.
• A supportive, inclusive workplace that values every voice and encourages collaboration across teams.

Key Responsibilities

As a Bilingual Customer Service Representative at brighthush, you will be the frontline advocate for our members. Your day‑to‑day duties will include:

• Answering inbound calls from members in both English and Spanish, providing timely and accurate assistance with membership inquiries, policy questions, and service requests.
• Delivering personalized, proactive solutions that enhance member satisfaction and drive cross‑sell opportunities for valuable products and services.
• Engaging with members using a friendly, problem‑solving mindset, ensuring every interaction reflects brighthush’s commitment to exceptional service.
• Thinking quickly and critically to resolve issues in a non‑scripted environment, demonstrating adaptability and resourcefulness.
• Navigating multiple systems and tools simultaneously while actively listening and multitasking to maintain high productivity.
• Maintaining a positive, can‑do attitude in a fast‑paced, evolving environment that values continuous improvement.
• Participating in ongoing coaching, feedback sessions, and development programs to continually enhance performance and career trajectory.

Essential Qualifications

• Prior customer service experience, with recent call center experience preferred.
• Fluency in both English and Spanish, with the ability to conduct conversations at a professional level in both languages.
• Excellent written, verbal, and listening communication skills.
• Strong multitasking abilities and proficiency navigating computer systems in real time.
• A flexible, “can‑do” mindset and willingness to adapt to change.
• High school diploma or GED.
• Ability to pass a background check and drug screening.
• Must reside within the State of Texas.

Preferred Qualifications

• Experience with insurance products or member services.
• Knowledge of CRM platforms and call center software.
• Previous remote work experience with a proven track record of self‑management and reliability.
• Demonstrated commitment to continuous learning and professional growth.

Skills & Competencies

• Exceptional interpersonal skills with the ability to build rapport quickly.
• Strong problem‑solving and analytical thinking.
• High level of attention to detail and accuracy.
• Resilience under pressure and the ability to remain calm during high‑volume periods.
• Proficiency in Microsoft Office Suite and familiarity with virtual collaboration tools.
• Commitment to confidentiality and data security best practices.

Career Growth & Learning

At brighthush, we are dedicated to nurturing talent and providing clear career pathways. As a Customer Service Representative, you will have the opportunity to:

• Advance into senior support roles, team lead positions, or specialized product teams.
• Participate in leadership development programs that sharpen your managerial and strategic skills.
• Access tuition assistance for courses related to customer experience, insurance, or business management.
• Engage in cross‑functional projects that broaden your skill set and expose you to new areas of the business.
• Receive regular performance feedback and coaching to help you reach your full potential.

Work Environment & Culture

brighthush embraces a culture of collaboration, transparency, and innovation. Our remote work model is designed to empower employees to perform at their best while maintaining a healthy work‑life balance. Key cultural pillars include:

• Inclusive teamwork that values diverse perspectives.
• Open communication channels that encourage feedback and continuous improvement.
• Recognition programs that celebrate achievements and milestones.
• Community engagement initiatives that allow employees to give back and make a difference.

Compensation & Benefits

We offer a comprehensive compensation package that includes:

• Competitive hourly wage ($24.00 – $26.00 per hour) with performance‑based incentives.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match and pension options.
• Paid parental leave and flexible PTO for community volunteer programs.
• Wellness programs, including mental health resources and fitness stipends.
• Employee discounts on membership, insurance, travel, entertainment, and more.
• Partial internet reimbursement and a company‑provided computer to support remote work.

Remote Work Requirements

To ensure a productive and secure remote environment, we require:

• A dedicated, quiet workspace free from interruptions.
• Direct Ethernet connection to the internet (no DSL, satellite, or hotspot).
• Minimum 50–100 Mbps download speed and 10 Mbps upload speed.
• Modem/router located in the same room as the computer.
• Regular attendance in virtual team meetings and training sessions.
• Availability during standard business hours with flexibility for occasional shift adjustments.

Training & Onboarding

Our onboarding journey is designed to equip you with the knowledge and confidence you need to succeed:

• Full‑time (40 hours per week) virtual training lasting approximately four months.
• Training shifts scheduled between 9:00 am and 9:00 pm Monday–Friday, with occasional Saturday shifts.
• Live call experience during on‑the‑job training, ensuring real‑world exposure.
• Post‑training remote work schedule with flexible hours between 9:00 am and 9:30 pm Monday–Friday, and Saturday shifts as needed.

How to Apply

Ready to take the next step in your career? Join brighthush and become part of a team that values excellence, innovation, and service. Click the link below to submit your application and start your journey with us.