Experienced Billing Customer Service Representative – High‑Volume Call Center, Health Care Billing & Claims Support at brighthush

About brighthush

brighthush is a pioneering leader in the healthcare diagnostics industry, dedicated to delivering accurate, timely, and compassionate care to patients across the United States. With a mission to empower individuals to make informed health decisions, brighthush combines cutting‑edge technology, a patient‑first philosophy, and a culture of continuous learning. Our remote workforce thrives on collaboration, innovation, and a shared commitment to excellence.

Role Overview

As a Billing Customer Service Representative at brighthush, you will be the frontline advocate for our members, ensuring they understand their health care plans and resolve billing inquiries with clarity and empathy. You will handle a high volume of inbound calls—up to 70 per day—while navigating complex billing systems, translating medical jargon into plain language, and providing swift, accurate resolutions. This role is both challenging and rewarding, offering a unique opportunity to grow your career in a dynamic, patient‑centric environment.

Key Responsibilities

• Answer a high volume of inbound calls from patients and their representatives, providing clear, concise billing information.
• Analyze, troubleshoot, and resolve complex billing issues, ensuring full resolution and customer satisfaction.
• Navigate the brighthush Billing System and related applications with precision and efficiency.
• Maintain a detailed tracking log of all patient contacts, documenting key information and follow‑up actions.
• Collaborate with cross‑functional teams—claims, finance, and compliance—to resolve escalated issues.
• Adhere to all HIPAA regulations and internal compliance standards at all times.
• Participate in ongoing training and development programs to stay current on industry best practices.
• Support additional projects or tasks as needed to meet business objectives.

Essential Qualifications

• Minimum of 1 year of experience in a high‑volume call center environment.
• At least 1 year of experience in a medical office or health care setting, handling billing or claims inquiries.
• Strong understanding of health care claims billing, finance, and eligibility processes.
• Exceptional ability to translate complex medical terminology into simple, actionable steps for customers.
• Proficiency with Windows PC applications and the ability to quickly learn new, complex systems.
• Availability to work full‑time, Monday‑Friday, 8. Apply for this job