Experienced Customer Care Specialist – Non Voice Support & E‑Commerce Order Management at brighthush

About brighthush

brighthush is a trailblazing global brand that redefines the way people experience food and wellness. With a presence in over 20 countries and a commitment to sustainability, innovation, and customer delight, brighthush has become a household name for high‑quality, convenient, and thoughtfully curated food solutions. Our mission is simple: to make healthy eating accessible, enjoyable, and effortless for everyone, everywhere.

As a leading player in the food‑tech and e‑commerce space, brighthush blends cutting‑edge technology with a human‑centric approach. We empower our customers through personalized meal kits, curated grocery bundles, and a seamless digital experience that keeps them coming back. Behind every click, delivery, and smile is a team of passionate professionals who thrive on creativity, collaboration, and continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑moving organization that values innovation, diversity, and work‑life balance. We offer:

• Competitive compensation and performance‑based bonuses
• Generous paid time off and flexible holiday scheduling
• Comprehensive health, dental, and vision plans
• Tuition reimbursement and professional development programs
• Employee wellness initiatives, including virtual fitness classes and mental‑health resources
• Access to the latest tools and technologies that streamline your workflow and enhance customer satisfaction

Our culture is built on transparency, collaboration, and a shared passion for delivering exceptional customer experiences. Whether you’re working from home or in one of our vibrant regional hubs, you’ll find a supportive environment that encourages growth, celebrates achievements, and fosters a sense of belonging.

Role Overview

As a Customer Care Specialist – Non Voice Support at brighthush, you will be the frontline advocate for our customers, ensuring every interaction is handled with empathy, efficiency, and a deep understanding of our products and services. You’ll work closely with cross‑functional teams to resolve inquiries, process orders, and elevate the overall customer journey—all while maintaining a high level of accuracy and professionalism.

Key Responsibilities

• Customer Inquiry Management: Respond to a wide range of customer questions and concerns via email, chat, and ticketing systems, ensuring timely and accurate resolutions.
• Order Processing & Fulfillment: Accurately enter, update, and track orders in our e‑commerce platform, ensuring seamless order lifecycle management from initiation to delivery.
• Resolve escalated issues by collaborating with logistics, product, and technical teams to provide comprehensive solutions.
• Maintain detailed, up‑to‑date records of customer interactions in the CRM, ensuring data integrity and compliance with privacy standards.
• Identify trends in customer feedback and proactively suggest improvements to product offerings, policies, and support processes.
• Adhere to service level agreements (SLAs) and quality metrics, consistently exceeding performance targets.
• Participate in ongoing training and knowledge‑sharing sessions to stay current with product updates, industry trends, and best practices.
• Support seasonal peaks and special promotions by managing increased volume and ensuring a smooth customer experience.

Essential Qualifications

• Minimum of 1–2 years of customer service experience, preferably in an e‑commerce or retail environment.
• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and e‑commerce platforms (Shopify, Magento, or similar).
• Excellent written communication skills in English, with a strong command of grammar, tone, and style.
• Strong problem‑solving abilities and a customer‑first mindset.
• Self‑motivated and capable of working independently with minimal supervision.
• Reliable wired internet connection (minimum 25 Mbps) and a backup connection to ensure uninterrupted service.
• Flexibility to work overtime or shift hours as needed during peak periods.
• High level of attention to detail and commitment to data accuracy.

Preferred Qualifications

• Experience in the food‑tech or meal‑kit industry.
• Knowledge of supply‑chain logistics and order‑fulfillment processes.
• Multilingual capabilities, especially in Tagalog or other Philippine languages.
• Familiarity with data analytics tools (Excel, Power BI) for reporting and trend analysis.
• Previous exposure to remote work environments and virtual collaboration tools (Slack, Teams).

Core Skills & Competencies

• Customer‑Centric Communication: Ability to convey empathy, clarity, and confidence in every interaction.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently prioritize tasks and manage multiple concurrent tickets without compromising quality.
• Analytical Thinking: Identify root causes of recurring issues and propose actionable solutions.
• Adaptability: Thrive in a fast‑paced, evolving environment with changing priorities and new initiatives.
• Team Collaboration: Work seamlessly with cross‑functional teams, sharing insights and contributing to continuous improvement.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Care Specialist, you’ll have the chance to:

• Progress into senior support roles, such as Team Lead or Customer Experience Manager.
• Transition into product, marketing, or operations teams based on your interests and skill set.
• Participate in leadership development programs, mentorship, and coaching sessions.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.
• Leverage our internal learning platform for courses in customer success, data analytics, and digital marketing.

Work Environment & Culture

brighthush champions a culture of inclusivity, creativity, and continuous learning. Our remote‑first approach means you can work from anywhere in the Philippines, supported by:

• State‑of‑the‑art collaboration tools and a robust IT support system.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• Open communication channels with leadership, ensuring your voice is heard and valued.
• A flexible schedule that respects your personal commitments while meeting business needs.

Compensation & Perks

While specific figures vary based on experience and role, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards.
• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance for you and your dependents.
• Paid time off, including vacation, sick leave, and personal days.
• Tuition reimbursement for courses and certifications that enhance your professional growth.
• Employee discount program on brighthush products and services.
• Annual wellness stipend for fitness, nutrition, or mental‑health resources.

How to Apply

If you’re passionate about delivering outstanding customer experiences, thrive in a fast‑paced environment, and want to be part of a brand that’s reshaping the food industry, we’d love to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Customer Care Specialist role at brighthush.

Join us in creating memorable moments for customers worldwide. Apply today and become a vital part of the brighthush family!