Experienced Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership, Loyalty Program Champion, and Guest Experience Strategist

About brighthush

brighthush is a trailblazer in the off‑price retail arena, celebrated for marrying premium quality with unbeatable affordability. With a footprint that spans more than 30 countries, brighthush has cultivated a global community of shoppers who trust our brand to deliver exceptional value, sustainable practices, and unforgettable in‑store moments. Our stores are more than retail spaces; they are vibrant hubs where customers feel seen, heard, and inspired to uncover hidden treasures.

At brighthush, we believe that every interaction shapes a customer’s journey. From the instant a guest steps through the door to the final checkout, our team is committed to crafting memorable experiences that foster loyalty and repeat visits. As a part‑time Customer Experience Coordinator, you will be the linchpin of this mission—leading a dynamic team of associates, championing our loyalty initiatives, and ensuring that every guest departs with a smile.

Why This Role Matters

In the fast‑paced world of retail, the front‑of‑store experience is the first impression that can make or break a sale. Your leadership will directly influence customer satisfaction scores, conversion rates, and the overall health of our loyalty program. By mastering the art of front‑end operations and customer engagement, you’ll help brighthush maintain its reputation as a destination where shoppers feel valued and inspired.

Key Responsibilities

• Front‑of‑Store Leadership: Oversee daily operations of the front‑end team, ensuring a clean, organized, and welcoming environment that reflects brighthush’s brand standards.
• Customer Service Excellence: Model and coach associates in delivering prompt, courteous, and personalized service that exceeds guest expectations, turning first‑time shoppers into loyal patrons.
• Loyalty Program Promotion: Actively promote brighthush’s loyalty and credit programs, guiding guests through enrollment, explaining benefits, and encouraging repeat visits.
• Team Development: Train, mentor, and evaluate associates on front‑end principles, POS usage, visual merchandising, and customer engagement techniques.
• Operational Coordination: Assign registers, manage POS coverage, schedule breaks, and respond to staffing needs in real time to maintain optimal service levels.
• Issue Resolution: Address customer concerns swiftly, turning potential complaints into opportunities for delight and reinforcing brand trust.
• Store Compliance: Ensure all associates adhere to store plans, labor laws, safety protocols, and brand standards, safeguarding both customer and employee well‑being.
• Performance Communication: Provide clear, constructive feedback to associates and collaborate with store management on training needs and performance improvement plans.
• Safety & Security: Promote a safe shopping environment, support shrink reduction initiatives, and maintain vigilance against theft or hazards.
• Continuous Improvement: Participate in store initiatives, share best practices, and contribute to the evolution of customer experience strategies across the organization.

Essential Qualifications

• Minimum of 1 year of retail experience, with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual presentation that drive sales.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced, high‑volume environment.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Proficiency in POS systems and basic data entry.
• Demonstrated ability to train and develop team members, fostering a culture of continuous growth.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience in a high‑traffic retail setting with a focus on customer experience and loyalty programs.
• Knowledge of inventory management and shrink reduction strategies.
• Prior exposure to performance metrics and KPI reporting.
• Leadership training or certification in customer service excellence.
• Multilingual abilities that enhance guest interactions in diverse markets.

Skills & Competencies

• Customer‑Centric Mindset: Passion for creating unforgettable guest experiences that drive loyalty.
• Leadership Presence: Ability to inspire, motivate, and guide a team toward shared goals.
• Problem‑Solving: Quick, effective resolution of customer and operational challenges.
• Adaptability: Thrives in a dynamic environment with shifting priorities.
• Data‑Driven Decision Making: Uses metrics to inform strategy and improve performance.
• Collaboration: Works seamlessly with cross‑functional teams, from merchandising to loss prevention.
• Technology Savvy: Comfortable with POS, CRM, and basic analytics tools.

Career Growth & Learning Opportunities

At brighthush, every role is a stepping stone to greater responsibility. As a Customer Experience Coordinator, you’ll gain hands‑on experience in store operations, team leadership, and customer engagement—skills that are highly transferable across the retail industry. Our structured development programs, mentorship initiatives, and internal mobility framework empower you to progress to roles such as Store Manager, District Manager, or even corporate positions in operations, merchandising, or brand strategy.

We invest in continuous learning through workshops, e‑learning modules, and access to industry conferences. Whether you’re looking to sharpen your leadership acumen or deepen your retail expertise, brighthush provides the resources and support to help you achieve your career aspirations.

Work Environment & Company Culture

brighthush’s culture is built on collaboration, respect, and a shared commitment to excellence. Our stores are vibrant, inclusive spaces where every team member is valued and empowered to contribute ideas. We celebrate diversity, encourage open dialogue, and foster a sense of belonging that transcends the retail floor.

As a part‑time team member, you’ll enjoy the flexibility to balance work with personal commitments while still being part of a high‑energy, customer‑focused environment. Our open‑door policy ensures that every voice is heard, and our leadership team is always accessible to discuss ideas, concerns, or career goals.

Compensation, Perks, and Benefits

• Competitive hourly rate: $17.90 – $18.40 per hour, commensurate with experience and skill level.
• Employee discount on all brighthush merchandise.
• Health, dental, and vision plans (for eligible employees).
• 401(k) retirement plan with company match for full‑time and eligible part‑time employees.
• Paid time off, including holidays, vacation, and sick leave.
• Employee assistance program (EAP) for personal and professional support.
• Wellness initiatives: smoking cessation, fitness discounts, and mental health resources.
• Childcare and cell phone discounts.
• Pet insurance and legal insurance options.
• Credit union membership and financial planning services.
• Referral bonuses for successful hires.
• Scholarship program and adoption assistance for eligible employees.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that values innovation, sustainability, and community impact. Our commitment to employee growth, inclusive culture, and customer‑first philosophy creates an environment where you can thrive both personally and professionally.

Whether you’re a seasoned retail professional or a motivated newcomer, this role offers a unique blend of leadership, customer engagement, and operational excellence. You’ll have the chance to shape the guest experience, mentor a talented team, and contribute to the continued success of one of the world’s most respected retail brands.

How to Apply

Ready to elevate your career and make a lasting impact on the brighthush customer journey? Click the link below to submit your application and join our dynamic team.