Experienced Remote Customer Service Representative – Inbound Support & Technical Assistance for Government Services at brighthush

Introduction

At brighthush, we are redefining how people connect with critical government programs. Our mission is simple yet powerful: to empower veterans, military families, and communities across the nation by providing seamless access to security, health, and human services. As a fully remote, customer‑centric organization, we place people first—both our clients and our team members. If you are passionate about making a tangible difference, thrive in a supportive virtual environment, and want to grow your career while serving a meaningful cause, brighthush invites you to join our mission‑driven family.

Why brighthush?

• Purpose‑Driven Work – Every call you handle can change a life. You’ll be the first point of contact for individuals seeking vital government benefits, and your expertise will guide them toward solutions that matter.
• Fully Remote Flexibility – Work from the comfort of your own space—no commute, no office distractions, just a focused environment where you can thrive.
• Supportive Team Culture – At brighthush, we believe in collaboration, mutual respect, and celebrating each other’s successes. Your teammates are always ready to help you grow.
• Career Growth Opportunities – We invest in your professional development through continuous training, mentorship, and clear pathways to advance into supervisory, technical, or program‑management roles.
• Competitive Compensation & Benefits – While we don’t disclose exact figures here, we offer a competitive salary, performance bonuses, health and wellness benefits, and a generous paid‑time‑off policy.

Key Responsibilities

As a Remote Customer Service Representative, you will be the frontline advocate for individuals navigating complex government services. Your day-to-day tasks will include:

• Inbound Call Management – Answer and triage calls with empathy, clarity, and a solution‑focused mindset.
• Technical Troubleshooting – Resolve basic technical issues, guide users through online portals, and create support tickets when escalation is needed.
• Appointment Coordination – Schedule appointments at designated service locations, ensuring clients receive timely assistance.
• Documentation & Record‑Keeping – Accurately log all interactions, inquiries, concerns, and resolutions in our CRM system.
• Follow‑Up Outreach – Conduct follow‑up calls to confirm issue resolution and keep clients informed of next steps.
• Quality Assurance – Consistently deliver high‑quality service within a structured, supportive environment, adhering to company standards and best practices.

Essential Qualifications

• High school diploma or GED (additional education preferred).
• Prior remote customer service experience, especially in call‑based environments.
• Strong verbal communication skills with the ability to build rapport quickly.
• Basic technical troubleshooting skills and the confidence to guide users through digital platforms.
• Self‑motivated, dependable, and able to work independently while staying connected to a virtual team.
• Excellent reading comprehension and the ability to follow detailed instructions.
• Fluency in English (reading, writing, speaking).
• Completion of a comprehensive credentialing and background check process.
• Proficiency with web navigation, Microsoft Teams, Outlook, Word, and other standard office applications.

Preferred Qualifications

• Bilingual proficiency in English and Spanish (or another language) – strongly encouraged.
• Experience working with veterans or in a government‑service context.
• Familiarity with HIPAA or privacy regulations (a plus).

Technical & Work Environment Requirements

To ensure you can perform at your best from home, we require:

• Reliable high‑speed internet connection (ethernet preferred; Wi‑Fi acceptable if stable).
• Private, distraction‑free workspace.
• Computer with up‑to‑date operating system and necessary software installed.
• Ability to navigate multiple computer systems efficiently.

Schedule & Availability

Our remote schedule is designed to balance business needs with your personal life:

• Regular hours: 8:00 AM – 8:00 PM EST, Monday–Friday.
• Full‑time 8‑hour workday within the available window.
• Consistent attendance and reliability are essential.
• Flexible shift options may be available based on team needs.

Training & Onboarding

We invest in your success from day one:

• Structured onboarding program lasting two weeks, covering company culture, systems, and customer‑service protocols.
• Hands‑on training sessions with experienced mentors.
• Ongoing coaching and performance reviews to support continuous improvement.

Career Growth & Development

At brighthush, we believe your career should evolve with your ambitions. Opportunities include:

• Progression to Senior Customer Service Representative or Team Lead roles.
• Transition into technical support, case management, or program administration.
• Access to leadership development programs and cross‑functional projects.
• Regular skill‑building workshops, webinars, and certifications.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance options.
• Paid time off, holidays, and flexible sick leave.
• 401(k) plan with company match.
• Wellness stipend and mental‑health resources.
• Remote‑work stipend for equipment and home‑office setup.

Our Culture

We are more than a company; we are a community dedicated to service, integrity, and growth. Core values that guide us include:

• Reliability – We show up, we deliver, and we keep our promises.
• Respect – Every voice matters; we listen, learn, and collaborate.
• Growth – Continuous learning and development are embedded in our DNA.
• Purpose – Our work has real impact; we celebrate the difference we make.

How to Apply

If you’re ready to bring your expertise to a role that matters, join a team that values your contributions, and grow your career in a supportive remote environment, we want to hear from you.

Click the link below to submit your application and start your journey with brighthush today.

Pre‑Employment Requirements

All candidates must complete a pre‑employment drug screening and a criminal background check before employment can commence.