FERC Coordinator - Team Lead

JOB TITLE: FERC Coordinator - Team Lead STATUS: Full-Time LOCATION: Riedman-Remote DEPARTMENT: Financial Services SCHEDULE: M-F; 7:00 AM - 3:30 PM or 8:00 AM - 4:30 PM SUMMARY The FERC Coordinator Team Lead works in collaboration with the FERC Supervisor, Manager, and other FERC Coordinators to ensure the accuracy of patient authorizations for multiple inpatient departments. The Team Lead consistently provides knowledge, expertise, and guidance to the FERC Coordinator team. The Team Lead also ensures completion of daily work queue and responsibilities. RESPONSIBILITIES Assign daily accounts to individual team members to ensure prioritization of accounts. Provide new hire training and additional team education regarding payer websites and authorization guidelines. Under supervision of FERC Supervisor/Manager, may assist with performance appraisals and/or performance management. Provide guidance, expertise, and solutions for complex account issues Review claim edit work queue before submission to the payers for accounts missing authorizations. Follow through and/or assign to team member(s) accordingly. Perform FERC – Coordinators' responsibilities during staff vacancies and/or high-volume periods. Assist with Kronos/timecards. Perform other duties as assigned. MINIMUM QUALIFICATIONS Five years of related work experience in a healthcare setting working with insurance and authorizations Excellent customer service and communication skills. Strong critical thinking and decision-making skills. Basic computer skills, including Excel. EDUCATION: LICENSES / CERTIFICATIONS: PHYSICAL REQUIREMENTS: Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. PAY RANGE: $23.00 - $25.00 CITY: Rochester POSTAL CODE: 14617 The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.