Field Application Engineer - Embedded
Bragi was founded in 2013 and launched the world's first Truly Wireless Earphones in 2015 (yes, a whole 12 months before the Airpods...)
Since then, we have evolved from a promising startup to a market-moving creator of innovative technology, opening the new category of Truly Wireless Earphones. Bragi transformed into a software enabler for consumer brands, focusing on scaling its technology after investing more than $90 million in software and AI.
Now we are a leader in the AI headphone space, known for our smart devices that integrate seamlessly into users' lives. With a focus on innovation and user experience, we are driving the evolution of wearable technology.
Field Application Engineer – Embedded, Shenzhen-based
As a Field Application Engineer, you will support our Shenzhen Sales team by acting as the technical bridge between Bragi, our partners, and customers in the Chinese market. You will help customers successfully evaluate, integrate, test, and launch our technologies, with a focus on embedded firmware integration, Bluetooth/audio behavior, connected devices, and customer-facing technical support.
This is a remote role based in Shenzhen, China
Tasks
- Support customers and partners during product evaluation, integration, development, testing, and production
- Provide technical guidance for embedded firmware/SDK integration, Bluetooth connectivity, audio features, and connected device behavior
- Reproduce, debug, document, and handle/escalate customer issues within the organization
- Work closely with sales teams to support customer discussions, design-in activities, and new business opportunities
- Manage customer samples, collect technical feedback, and share insights with internal product and engineering teams
- Review and support customer-facing technical documentation, integration guides, specifications, schematics, and PCB layouts when needed
- Travel for on-site customer support when required
Requirements
- Experience in Field Application Engineering, Technical Support, Customer Engineering, Solutions Engineering, Embedded Systems Engineering, or a similar customer-facing technical role
- Strong experience with embedded systems or firmware integration
- Good understanding of Bluetooth, BLE, audio products, hearables, wearables, or connected consumer devices
- Strong troubleshooting skills, including issue reproduction, root-cause analysis, debugging, documentation, and escalation
- Ability to communicate clearly with both technical and non-technical stakeholders and explain complex topics in a practical, customer-friendly way
- Proactive, self-driven, and comfortable handling urgent customer issues and multiple priorities independently
- Fluent in Chinese and English, both spoken and written
Nice to Have
- Experience with Jieli / JLI, Qualcomm, Bluetrum, or similar chipset platforms
- Experience with hardware debugging tools, protocol analyzers, or simulation tools
- Experience with mobile app or mobile application integration
- Background in consumer electronics, audio devices, semiconductor platforms, or Shenzhen-based hardware supply chains
Benefits
- The ability to be part of actively contributing to Bragi's next development process, being part of an R&D team in Shenzhen, China, and working with colleagues primarily based in Europe
- Exciting and challenging projects that will change how audio is consumed forever
- Work hand in hand with worldwide-known audio brands
- A chance to deliver a delightful experience to 25m+ users in the next 12 months (existing base is 10m+)
- Home-office and flexible working hours
- A flexible Learning & Development program, choose where you want to improve yourself
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