Field Service Engineer
Apply Job Type Full-time Description Ipsen is a Drug Free Workplace The Field Service Engineer role is a remote position servicing the Seattle/Tacoma Washington area. Travel up to 90% of the time and must have a home base in the Northwest Region or within close proximity to service the assigned market. This role involves extended travel during the training period, with assignments that may require being away for up to two weeks at a time. The full training period may last between 6 months to 1 year, depending on individual development and business needs.
Summary
Plans and coordinates assignments as directed by the HUB Lead. This includes installation, upgrading, and/or troubleshooting technical issues, performing scheduled maintenance and calibration services. Ensures first class service performance in quality of execution, speed of repair as well as appearance towards the customer. Essential Duties and Responsibilities - Identify technical issues of heat treatment equipment at the customer site - Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc. - Document performed service jobs and record possible warranty claims - Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site - Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site - Act as first point of contact for customers with existing service contracts - Plan and schedule service jobs in coordination with the HUB Lead - Accurately and timely record hours work and job assignments within the time & attendance system. - Accurately and timely submit expense reports for review and approval. - Works safely and follows all Ipsen safety protocols and policies.
Requirements
Knowledge, Skills and Abilities - Possess knowledge of the heat