Field Service Engineer (Remote - TX)

DescriptionPOSITION TITLE :Field Service Engineer IDIVISION NAME :Environmental Business Division (EBD)REPORTS TO :Assistant Manager, Field ServicePOSITION STATUS : Full-TimeWORK LOCATION :Remote - TXWORK STYLE DESIGNATION :RemoteWORK STYLE REQUIREMENT :RemoteFLSA STATUS :Non-ExemptTRAVEL REQUIRED :Up to 95%POSITIONS SUPERVISED :NoneEXPECTED PAY RANGE :$20.88 - $28.71 per hourPOSITION SUMMARYField Service Engineer I will be responsible for preventative and unscheduled maintenance of Hitachi's Industrial and Chemistry products at customer facilities throughout the United States.In this developmental position, the Field Service Engineer (FSE) is spending a large portion of their time training under close supervision.The FSE typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks.The FSE learns the hookup process for specific tools as well as their basic operation.Continued training programs are given to develop specific instrument skills, knowledge, and service techniques.The FSE is interfacing with customers and developing relationships with co-workers and managers.FSEs will report to assigned customers' facilities daily.Compressed workweeks may apply.The FSE must be willing to work overtime upon request.Field engineers will interface with site coordinators to perform preventative and unscheduled maintenance.PRIMARY RESPONSIBILITIESComplete assigned On the Job Training (OJT) with the goal of instrument certification. E Pick up and return messages and service calls from customers in a manner meeting service department policies. E Maintain appropriate records of all work performed in company service system (5%). E Manage and maintain traveling inventory according to department policies and procedures. E Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.). E Fill out timecard and expense reports weekly. E Maintain record of all training received. E Comply and adhere to company policies. E Portray professionalism and pride in appearance while conforming to policies. E Provide a positive attitude to all employees and customers. E Other duties as assigned.The FSE is responsible for addressing all service-related issues at customer sites. E The FSE is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing. E NOTE :Indicate functions following each responsibility / requirement descriptionKEY : E Essential Functions NE Non-Essential Functions(EDUCATION, LICENSES, AND / OR CERTIFICATION REQUIREMENTSAS degree in Electrical or Electronics Engineering or equivalent combination of education and experience required.BS degree in Electrical or Electronics Engineering preferred.EXPERIENCE AND TRAVEL REQUIREMENTSKnowledge of analog and digital circuitry.Experience using digital volt meters, oscilloscopes, hand tools, and computers.Ability to read electrical schematics.Basic knowledge and understanding of physics and chemistry.Must have and retain valid driver's license in resident State.Must be insurable by our insurance company.Willingness to relocate and / or travel.SKILLS AND ABILITIES REQUIREMENTSSAFETY REQUIREMENTSCustomer interface and communication skills are necessary for this position.The FSE must be able to resolve difficult technical issues and devise long-term plans to resolve ongoing service-related issues at customer sites.Demonstrate strong work ethics.Demonstrate strong verbal and written communication skills with management, co-workers, internal and external customers.Demonstrate ability to effectively communicate information to customers and management regarding service activities and schedules.Demonstrate ability to follow precise instruction.Demonstrate ability to perform selected routine service calls (Preventive Maintenance and Basic Emergency Service) on one or more models of a product line (measured by instrument certification).Demonstrate ability to hook up and obtain a signal on instruments selected by immediate manager.The ability to work from schematics using various test equipment and mathematical calculations specific to the industrial or chemistry product requirements.Ability to effectively interface with customers, service department personnel and others.Ability to provide preventive maintenance and basic emergency service on specified instruments.Safety courses completed by due dates assigned.XRF equipment requires dosimetry to be maintained and turned in timely quarterly for proper reporting.POSITION - SAFETY RISKS AND HAZARDSAs designated, potential risk depending on equipment being serviced.EQUIPMENT REQUIREMENTSXRF equipment requires dosimetry to be always worn while repairing and maintaining equipment.Customer facilities may require additional PPE like safety glasses, ear protection, steel toe shoes, in addition PPE appropriate to the equipment being serviced which can include protective gloves and safety glasses.PHYSICAL AND MENTAL REQUIREMENTSThe ability to lift safely 40 lbs.Check / Add as needed; indicate codes NOFC (see below)Physical Abilities Lift / CarryF StandF WalkF SitF Handling / FingeringO Reach Above ShoulderO Climb or CrawlO Squat or KneelLifting or MovingO 10 lbs or lessO 11-20 lbsO 21-50 lbsO 51-100 lbsO Over 100 lbsPush / PullO 12 lbs or lessO 13-25 lbsO 26-40 lbsO 41-100 lbsOther :N (Not Applicable) Activity is not applicable to this occupation.O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5hrs / day)F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5hrs / day)C (Constantly) Occupation requires this activity more than 66% of the time (5.5hrs / day)______________________________________________________________________________________________________________The above job description has been designed to indicate the general nature and level of work performed by employees with this classification.It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job..