Field Service Technician
Our client is looking for a Field Service Technician for a 2-month contract in Providence, RI 02901. Applicants must be currently authorized to work in the US on a full-time basis now and in the future. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment. Contract Duration: 2 months Required Skills & Experience 3+ years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system. Lexmark certifications and experience. Experience with Lexmark printer break-fix and equipment installs, and HP, Dell, and Lenovo. Technical experience with Laser Printers. Previous Field Service and/or Desktop, POS, printer Break/Fix experience Excellent technical troubleshooting and customer service skills Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly) Active driver's license. CompTIA A+ What You Will Be Doing Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.) Perform repair/replacement on various kinds of equipment: POS, laptops, desktops, commercial printers, cable repairs, and smart hands work on network equipment. Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices. Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed Maintains good customer focus, meeting deadlines and service level agreements (SLAs)