Field Service Technician
Field Service Technician Job ID: 2618702 Location: Remote Work, NY, United States Date Posted: Nov 2, 2026 Category: Engineering and Sciences Subcategory: Field Engineer Schedule: Full-Time Shift: Day Job Travel: Yes - 25% of the time Minimum Clearance Required: None Clearance Level Must Be Able to Obtain: Public Trust Potential for Remote Work: Remote Benefits: Click here Share: Job Description
Job Description
Description SAIC is looking for an experienced, energetic, and motivated Field Service Technician to join our Land Border Integration team in the Buffalo, NY area. As a Field Service Technician working for SAIC you will have a fast moving, challenging, and highly rewarding position keeping the infrastructure running that helps Customs and Border Protection keep our borders safe. Responsibilities: - Perform routine maintenance and inspections at Ports of Entry on deployed equipment, including but not limited to License Plate Reader (LPR) equipment, RFID, network/power, signage, and communication devices. - Diagnose and troubleshoot equipment malfunctions to identify root causes and implement timely repairs to minimize downtime. - Install new equipment and systems according to specifications and SOPs provided by SAIC deployment management. - Collaborate with internal teams and external vendors to coordinate equipment upgrades, replacements, and enhancements. - Adhere to all CBP and SAIC IT Security, physical security, and operations security policies. - Document accurate records of equipment maintenance activities, including maintenance schedules, repair histories, and inventory levels. - Adhere to safety protocols such as OSHA and local regulations while performing maintenance and repair tasks at Ports of Entry. - Respond promptly to emergency repair requests and provide on-call support as needed during business hours Monday-Friday. - Maintain a professional and courteous demeanor when interacting with Customs and Border Protection personnel, Border Patrol, vendors, and the traveling public. Qualifications - Travel to U.S. Customs Ports of Entry and Border Patrol locations in the