Field Services Engineer

Assist in pre-installation site planning as directed by the Head of Field Operations · Arrive onsite with all tools and equipment necessary for installation. · Participate in the Robotics pre-install safety review with all install team members. · Perform mechanical assembly, wiring, and configuration of robotic cells and safety systems. · Ensure all work meets quality standards and site-specific requirements. · Interpret mechanical drawings and electrical schematics to support accurate installation. Commissioning of RL and R6 Robotic Systems · Arrive onsite at least 30 minutes prior to plant production. · Follow all plant-specific safety, hygiene, and operational protocols. · Apply code updates and configuration changes as provided by Controls Engineering. · Conduct system testing, calibration, and validation to ensure optimal performance. · Deliver hands-on training to operators and maintenance staff on robotic system operation, safety, and basic troubleshooting. · Maintain accurate commissioning documentation in MaintainX. Technical Support / Field Service · Respond to service calls promptly and professionally, providing solutions that reflect service-first culture. · Perform scheduled preventive maintenance and emergency repairs to minimize downtime. · Troubleshoot issues related to motion control, sensors, mechanical components, and system integration. · Communicate service issues, customer concerns, and field observations directly to the Head of Field Operations. · Report travel plans, current location, and site status to the Head of Field Operations or Field Service Lead, as directed. · Maintain accurate service logs and customer records in MaintainX. · Complete all expense reports accurately and on time. · Maintain company vehicle per policies, including cleanliness and repairs. Uphold all safety, hygiene, and biosecurity protocols in processing environments.