Field Technical Support Engineer

Field Technical Support Engineer Description - About the role: This role is for a Field Service Technician specializing in HP Indigo Digital Printing Presses. In this role, you’ll be the face of HP for our customers, delivering exceptional on-site service, diagnostics, and repairs. You’ll work from your home base in the greater South Carolina area, traveling to customer sites to ensure their digital printing solutions run flawlessly. This is more than a technical role — it’s about building trust, solving problems, and keeping businesses moving, while maintaining high customer satisfaction levels and addressing customer-related issues promptly. What You’ll Do - Install & Configure: Set up HP Indigo Digital Printing presses, including hardware, software, and network components. - Maintain & Repair: Perform preventive maintenance and troubleshoot mechanical, electrical, and software issues. - Customer Training: Educate customers on proper usage, color management, and best practices. - Project Execution: Follow installation and escalation plans to meet deadlines and quality standards. - Proactive Support: Use monitoring tools to identify and prevent potential issues before they impact operations. - Customer Engagement: Provide clear updates, resolve concerns promptly, and maintain high satisfaction levels. What You Bring - Technical Expertise: Strong mechanical, electrical, and electronic troubleshooting skills - Knowledge of digital printing press technology - Solid computer/networking skills - Education & Experience: - High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence - Typical candidate possesses 4-6 years in field service, technical support, or printing press repair - Excellent communication and problem-solving abilities - Ability to work independently and under pressure - Other Requirements: - Valid driver’s license and reliable transportation - Ability to lift, bend, and stoop throughout the day - Specialized Skills: - HP Indigo knowledge - Printing industry knowledge - Ability to integrate hardware/software solutions Location & Travel - Location: Candidate must reside in the greater South Carolina area. - This is a field-based role with 80% travel to customer sites. - Travel distances will vary day-to-day. Compensation & Benefits - The pay range for this position is $25 to $38 USD per hour (applies to United States of America candidates only). - Pay varies by work location, job-related knowledge, skills, and experience. - Benefits: HP offers a comprehensive benefits package for this position, including: - Health insurance - Dental insurance - Vision insurance - Long term/short term disability insurance - Employee assistance program - Flexible spending account - Life insurance - Generous time off policies, including: - 4-12 weeks fully paid parental leave based on tenure - 13 paid holidays - 15 days paid time off (US benefits overview) Additional Information - The compensation and benefits information is accurate as of the date of this posting. - The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. - Job - Services - Schedule - Full time - Shift - No shift premium (United States of America) - Travel - 75% - Relocation - Not Specified - Equal Opportunity Employer (EEO) - HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). - Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. - For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”