Field Technical Support Representative III
Job Title: Field Technical Support Representative III Location: Remote Duration: 24-Month Job Summary We are seeking an experienced Technical Support professional to provide remote and customer-facing support for hardware, software, operating systems, and related technologies. The ideal candidate will troubleshoot technical issues, assist end users, coordinate escalations, and ensure a high level of customer satisfaction. Responsibilities - Provide technical support for hardware, software, and operating system issues. - Investigate and resolve customer-reported problems. - Deliver remote troubleshooting and issue resolution. - Escalate complex incidents when necessary. - Support system maintenance and service activities. - Document troubleshooting steps and resolutions. - Work closely with internal teams and service partners. - Monitor recurring issues and identify improvement opportunities. - Maintain excellent customer service standards. Required Qualifications - 1-4 years of technical support experience. - Experience supporting Windows or other operating systems. - Basic networking and troubleshooting knowledge. - Strong problem-solving and communication skills. - Ability to work independently and in a team environment. - Experience in desktop, field, or technical support roles preferred.