Forward Deployed Engineer

Required Technical Skills Gemini CX / Conversational AI Required (primary platform – hands-on experience is mandatory): · Gemini Customer Experience (Gemini CX) – including hands-on experience across: · Agent architectures · AI agent development · Agentic workflow orchestration · Generative AI applications · Multimodal AI solutions Customer Engagement Technologies Baseline / working knowledge of one or more (not required to be deep expertise): · Customer Engagement Suite (CES) · Contact Center AI (CCAI) · Dialogflow CX · Dialogflow ES · Agent Assist · CCAI Insights Core Engineering Competencies Strong experience in: · Agent building · Backend integrations · Secure API architecture · Data pipelines · Telemetry · Custom tooling Preferred Qualifications · Participation in Google GECX Bootcamp. · Google Cloud certifications. · Certifications related to: o Gemini CX o Customer Engagement Suite (CES) o Contact Center AI (CCAI) o Google Cloud Architecture o Google Cloud Development · Experience working directly with enterprise customers in a consulting or services environment. · Experience working in customer-facing technical roles. Domain Experience (Preferred) · Telecommunications · Communications Service Providers (CSPs)