French-Speaking Customer Support Specialist - Remote in Portugal
Category: Communications
Location:
Location: Remote – Portugal
Contract: Full-time
Start Date: 17 April
Schedule: Rotating shifts between 07:00 and 21:00
Do you speak French and English fluently and enjoy helping people?
We are currently looking for a Bilingual French & English Customer Consultants
This is a fully remote position in Portugal, offering the opportunity to work in an international environment while supporting a globally recognised brand.
Your RoleAs a Customer Consultant, you will ensure that members receive high-quality support and a seamless streaming experience.
Your responsibilities will include:
- Providing support to French-speaking customers via phone, email and chat
- Troubleshooting technical and account-related issues
- Guiding users through platform features and functionality
- Ensuring an excellent customer experience at every interaction
- Gathering customer feedback to support service improvements
- Fluent French and English (C1/C2 level)
- Previous customer support experience is a plus
- Strong communication and problem-solving skills
- Ability to work in a fast-paced digital environment
- Customer-focused mindset
- Base Salary: €920
- Performance Bonus (max):€360
- Language Allowance (French + English):€250
- Meal Allowance: €10.20/day (≈ €214/month)
- Assiduity Allowance: €110
- Flex Work Allowance: €60
- Remote work within Portugal
- Permanent contract after 6 months
- Health insurance
- Multicultural and international environment
- Career development opportunities
- Rotating shifts between 07:00 and 21:00
- Monday to Sunday
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