Global Customer Support Engineer - Associate
Shape the Future of Sustainable Food Production
At DeLaval, innovation and purpose go hand in hand. For close to 150 years, we have been helping dairy farmers improve productivity, profitability, and animal welfare through industry leading solutions and technology.
Ready to make an impact? Join us and help shape the future of dairy farming.
Join a global team where your ideas, expertise, and ambition can make a real impact. Together, we are shaping the future of sustainable food production while creating smarter ways of working for farmers around the world.
Ready to make an impact? Join us and make sustainable food production possible.
Location: Remote, Australia Full-time
Join the Future of Dairy Technology
DeLaval is a global leader in dairy farming solutions, helping farmers improve productivity, animal welfare, and sustainability through innovative technology.
We are seeking a Global Customer Support Engineer Associate to join our international Digital Services team. This role is ideal for an early-career engineer or technical professional who enjoys problem-solving, customer support, and working with cloud-connected technologies in a global environment.
About the Role
As part of our Global Support Team, you will help maintain and support DeLaval's digital products and services used by customers worldwide. Working closely with Product Management, DevOps, Engineering, and regional support teams, you will investigate issues, coordinate resolutions, and contribute to continuous service improvement.
Key Responsibilities
- Monitor, investigate, and resolve incidents relating to digital products and services.
- Provide technical support to internal teams and service technicians.
- Escalate and coordinate complex issues with Product, DevOps, and Engineering teams.
- Conduct root cause analysis and support continuous improvement initiatives.
- Monitor system performance and service health.
- Contribute to knowledge management and support documentation.
- Collaborate with colleagues across multiple countries and time zones.
About You
- Degree in Engineering, Information Technology, Computer Science, or a related discipline, or equivalent experience.
- Experience in technical support, application support, service operations, or a similar role.
- Strong analytical and troubleshooting skills.
- Customer-focused with excellent communication skills.
- Ability to work independently while collaborating with global teams.
- Professional proficiency in English.
Desirable
- Experience with Jira, Opsgenie, Zendesk, or similar platforms.
- Exposure to cloud-based technologies, monitoring tools, or DevOps environments.
- Knowledge of the dairy industry.
Why Join DeLaval?
- Competitive salary, bonus opportunity, superannuation, laptop and mobile phone.
- Fully remote role based in Australia.
- Work with innovative digital technologies used by customers around the world.
- Join a collaborative and highly skilled international team.
- Ongoing learning, development and career growth opportunities.
- Employee Assistance Program and wellbeing support.
- Make a real impact supporting solutions that improve productivity, animal welfare and sustainability for dairy farmers globally.
Ready to Make an Impact?
If you're passionate about technology, enjoy solving problems, and want to contribute to innovative digital solutions that support dairy farmers worldwide, we'd love to hear from you.
Apply now and be part of shaping the future of dairy farming through digital innovation.
Why DeLaval?
At DeLaval, you will be part of an international organization driven by innovation, collaboration, and a commitment to sustainability. We believe that diverse perspectives create stronger teams and better solutions.
Our vision is to make sustainable food production possible. Together with nearly 5,000 colleagues worldwide, we support dairy farmers with industry leading solutions that improve efficiency, profitability, and animal welfare.
DeLaval is an equal opportunity employer and values diversity, inclusion, and belonging.
Learn more at corporate.delaval.com
Product Development Apply nowDegree in Engineering, IT, Computer Science or related field or equivalent experience; experience in technical support or service operations; strong analytical and troubleshooting skills; professional English proficiency.
Key Responsibilities
- monitoring incidents
- providing technical support
- coordinating resolutions
Skills & Tools
Jira, Opsgenie, Zendesk
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Australia or Port Melbourne
- Languages: English
Benefits
- Retirement plan
About DeLaval
A global leader in dairy farming solutions, helping farmers improve productivity, animal welfare, and sustainability through innovative technology. — Industry: Agriculture