Global Quality Excellence Manager (m/f/d)
About IMI
We are a global specialist engineering company that creates breakthrough solutions. We are curious and like to solve problems, partnering with our customers to solve the demands of today and prepare for the challenges of tomorrow. We embrace innovation and care about outcomes that are good for business, everyday life and making a better world – creating lasting impact for everyone.
We design, build and service highly engineered products in fluid and motion control applications. We focus on five market sectors: Industrial Automation, Process Automation, Climate Control, Life Science and Transport.
Our partnership approach breaks through problems and reduces complexity. We don’t invent in isolation – we collaborate with our customers. We listen closely and we think differently, creating space for diverse minds to innovate. We are working together to make businesses safer, more sustainable and more productive.
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Role Overview
The Global Quality Excellence Manager (w/m/d) develops and implements the global Quality Excellence strategy across Industrial Automation. Working closely with the VP Operations and regional teams, the role establishes a consistent Quality Management System, strengthens the quality culture, and drives improvements in customer satisfaction, product quality, and operational performance.
Location: remote with extensive travel to our production facilities. Germany or Czech Republic prefered.
Key Responsibilities
- Develop and implement the global Quality Excellence roadmap, governance model, standards, and KPIs.
- Lead major customer quality escalations, root-cause analysis, and corrective actions.
- Deploy global best practices, including APQP, FMEA, A3/8D, CAPA, control plans, and quality planning.
- Establish effective Voice of the Customer and lessons-learned processes.
- Monitor site performance, audit findings, quality risks, and improvement actions.
- Lead strategic continuous improvement projects using Lean, statistical methods, and structured problem-solving tools.
- Coach site quality and operations leaders and facilitate global quality networks.
- Collaborate with Operations, Engineering, Supply Chain, Product Management, Sales, and Customer Service.
Success Measures
- Fewer major customer complaints and repeat quality issues.
- Improved customer satisfaction and quality KPIs.
- Greater adoption of global standards and best practices.
- Reduction in recurring audit findings.
- Measurable operational and financial benefits from quality improvement initiatives.
Experience and Qualifications
- Degree in Engineering, Quality, Manufacturing, or a related discipline.
- Extensive quality leadership experience in an international manufacturing environment.
- Strong knowledge of APQP, FMEA, Lean, CAPA, A3/8D, and Quality Management Systems.
- Proven experience leading customer escalations and global improvement programs.
- Ability to influence cross-functional and international stakeholders without direct authority.
- Excellent communication, facilitation, coaching, and stakeholder-management skills.
VALUES
Always Care | Be Curious | Create Impact
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