Guest Communications & Operations Coordinator (Remote | LATAM Only)

Summary:

We're hiring a Guest Communications & Operations Coordinator to support a growing luxury short term rental business. This role combines guest communication, operations coordination, listing management, and systems organization to help maintain a high end guest experience and smooth day to day operations.

We're looking for someone proactive, resourceful, and highly organized someone who communicates professionally, keeps operations structured, and helps move projects and priorities forward in a fast-paced remote environment.

Why This Role is Unique:

• Blend of hospitality, operations, systems, and listing management.
• Opportunity to grow within a luxury STR business.
• High ownership role with direct operational impact.
• Work closely with leadership and support ongoing property growth.
• Help build structure, efficiency, and consistency across the business.

What You'll Own:

• Delivering a high quality guest experience through clear and timely communication.
• Keeping operational systems, workflows, and internal coordination organized.
• Maintaining accurate and optimized property listings across platforms.
• Supporting leadership with execution, follow through, and day-to-day operations.

Core Responsibilities:

Guest Communication & Hospitality Support

• Manage guest communication across booking platforms with a professional, hospitality driven tone.
• Assist with guest support, issue resolution, and operational follow-ups.
• Support homeowner communication and provide updates when needed.
• Help maintain a luxury-level guest experience across all touchpoints.

Operations & Systems Coordination

• Build, organize, and maintain SOPs and operational processes.
• Keep projects, priorities, and internal workflows organized.
• Identify operational gaps and recommend process improvements.
• Maintain organization inside Notion and other operational systems.
• Help ensure daily operations run smoothly and efficiently.

Listings & Platform Management

• Create, update, and optimize listings across Airbnb, Hostaway, and VRBO.
• Ensure listings remain accurate, updated, and aligned with brand standards.
• Support onboarding and setup for new properties.
• Coordinate listing updates based on operational or property changes.

Project & Team Coordination

• Track onboarding progress, operational tasks, and team deadlines.
• Support leadership with reporting, organization, and execution.
• Help ensure projects move forward without bottlenecks or missed follow-ups.
• Coordinate across teams to maintain visibility and accountability.

Qualifications & Skills:

Required

• Strong written and verbal English communication skills.
• You want to learn, grow, and continuously improve.
• You are willing to step outside your comfort zone and take ownership.
• You naturally pay attention to small details and care about doing things correctly.
• You enjoy solving problems and handling new challenges daily.
• You like going above and beyond instead of doing the bare minimum.
• You are reliable, disciplined, and highly accountable.
• Comfortable working in a fast paced environment under pressure.
• Strong organizational and multitasking skills.
• Comfortable working independently in a remote environment.

Nice to Have

• Previous experience in the short-term rental (STR) industry.
• Experience building SOPs and operational workflows.
• Luxury hospitality experience.
• Familiarity with AI and productivity tools.

Tools & Platforms

• Airbnb
• Hostaway
• Breezeway
• VRBO
• Notion
• Monday
• Google Workspace
• Google Sheets
• Slack
• AI tools

Work Setup:

• Full-Time
• Remote (LATAM only)
• 5 days per week
  • A Saturday or Sunday shift is required
• Flexibility for occasional evening check-ins when needed

Required Remote Setup

• Reliable high-speed internet connection.
• Personal work laptop or desktop computer.
• Quality headset for calls and communication.
• Dedicated workspace free from distractions and background noise.

Compensation & Benefits

• Competitive compensation based on experience (paid in USD).
• Long-term remote opportunity.
• Growth opportunity within the luxury STR industry.

About Purple:

At Purple, we connect exceptional LATAM talent with U.S. companies through strategic outsourcing solutions that deliver results with integrity and excellence. Our mission is to help businesses scale without compromising on quality, while creating meaningful opportunities across borders.

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Ready to support impactful legal work from anywhere? Apply now.

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