Head of Customer Success & Support

Company Description - This position is open to candidates anywhere in the United States or Canada. - Strong overlap with US Eastern business hours is required. - This is a long term, full time growth opportunity structured through a contractor agreement, which is how our client hires across the team. - They’re looking for your full commitment during business hours and intend to invest in you as a lasting member of the company, with ownership, close collaboration with leadership, and room to grow as the business scales. - ARE YOU READY TO BUILD THE CUSTOMER SUCCESS FUNCTION BEHIND A PLATFORM THAT HELPS BUSINESSES SAVE MONEY, FIND TRUSTED PARTNERS, AND GROW? - Our client is a SaaS company powering branded vendor marketplaces for banks, venture capital firms, private equity firms, and business communities. - Their platform connects businesses with vetted software and service providers, preferred pricing, and valuable offers across the tools they need to operate and scale. - For investment firms, that means helping portfolio companies find trusted providers and make better spending decisions. - For banks, it means giving business customers more reasons to engage and stay. - For vendors, it creates a channel to reach relevant business customers. - Our client is hiring a Head of Customer Success & Support to personally own strategic relationships, lead a small team, and build the processes that help customers recognize value and stay for the long term. Why This Opportunity Is Exciting - You’ll shape the function. You’ll have a direct role in designing how customers onboard, how the team supports them, how account health is measured, and how renewal risks are addressed. - You’ll stay close to important customers. Your portfolio will span enterprise organizations, financial institutions, and vendor partners. - You’ll see the commercial impact of your work. Better adoption, stronger relationships, earlier risk detection, and successful renewals will be central to your contribution. - You’ll help build what comes next. This is an opportunity for someone who wants to grow with the business while creating a stronger foundation for its customer success and support team. Culture - This opportunity suits a hands on leader who enjoys both building systems and managing relationships. - You can lead a customer review, coach a team member, work through an escalation, and identify the process improvement that prevents the same