Help Desk Technician

This role is not open for submissions from outside staffing agencies

IT Help Desk Support Technician

$24-28/hr

Who You Are

An IT professional with at least 2+ years of experience working in a help desk environment and excellent problem solving, oral and written communication skills.

Skills You Bring

• Demonstrated commitment to achieving the organization's goals and objectives
• Excellent ability to partner across the organization; both within the Operation and the Procurement teams as well as cross functionally
• Strong personal and business ethics
• Strong analytical and problem-solving skills
• Strong negotiation skills and ability to work with suppliers
• Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness
• Ability to drive change and sell new concepts and approaches through persistence, self-motivation, energy, tenacity, follow-through, and commitment

What you will be doing

• Manage and resolve IT support tickets in a timely manner
• Generating network sign ins for new hires
• Changing configurations, settings, and permissions within the software
• Updating employees on the status of their service requests
• Document customer interactions by logging all service requests and updating tickets as needed
• Respond to customer issues via phone, email, and computer chat
• Run diagnostics to resolve customer reported issues
• Escalate issues to the next Tier with next level of difficulty
• Install, make changes, and repair computer hardware and software
• Follow-up with customers to ensure issues are resolved

Why Trulite

Trulite offers the most comprehensive benefit coverage in the industry. We give our employees immediate access to health, dental, vision and life insurance benefits, as well as provide short/long-term disability coverage to protect you financially if you should incur a non-occupational illness or accident.

We are pleased to offer a comprehensive wellness initiative that includes access to a progressive financial training program.

Stay with us for a year and your 401k employer match is 100% vested and immediately becomes part of your ever improving financial plan. This is also true for those who select and contribute to their Health Savings Account. We match on both employee and family coverage to help cover out-of-pocket expenses and if unused continues to grow until needed. The employer match for your HSA, if you choose to participate, is also vested immediately at 100%, improving your financial health.

Trulite bears most of the cost of your benefits. We structured these benefits because we care not only about your physical well-being but your financial health and welfare too. Let us show you why Trulite values you as an employee and how we will help you achieve financial independence.

We are an Equal Opportunity Employer. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Pay Range

Workplace Type

Remote

2+ years help desk experience, excellent problem-solving and communication skills, ability to manage IT tickets, install/repair hardware and software, and escalate issues.

Key Responsibilities

• resolving support tickets
• managing user accounts
• installing hardware

Job Details

• Category: Information Technology
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Alpharetta, Georgia, United States
• Salary: USD 49,920 – 58,240 / year
• Languages: English

Benefits

• 401k matching
• Retirement plan

About Trulite Glass and Aluminum Solutions

A manufacturer of glass and aluminum products offering comprehensive benefits. — Industry: Manufacturing