Help Desk Technician / Onsite in South Phoenix
A growing provider of print, brand management, secure mailing, and enterprise communications services is currently looking to hire a Help Desk Support Technician to join its team in Phoenix, AZ. This is a full-time onsite role supporting a multi-location organization that is expanding its internal technology capabilities and investing in IT modernization initiatives. The position will provide Tier 1 support across Microsoft technologies, business-critical applications, and specialized production equipment. This individual will assist employees across multiple sites, manage user onboarding and offboarding activities, maintain end-user hardware, and support workstation deployments and technology rollout projects as the organization continues enhancing its infrastructure and support operations. Required Skills & Experience 1+ years of Help Desk, Desktop Support, or IT Support experience Experience supporting Microsoft 365 environments Active Directory user administration and account management Windows 10 and Windows 11 troubleshooting experience Experience supporting desktop and laptop hardware Knowledge of monitors, docking stations, webcams, printers, and related peripherals Strong communication and customer service skills Ability to prioritize and manage multiple support requests Desired Skills & Experience CompTIA A+, Network+, or Security+ certification Experience with NinjaOne or a similar ticketing platform Basic networking knowledge Experience supporting printers or production-focused environments Interest in progressing toward Infrastructure or Systems Administration responsibilities What You Will Be Doing Tech Breakdown 70% Windows Desktop Support & Microsoft 365 20% Active Directory & User Administration 10% Hardware Deployment & IT Projects Daily Responsibilities 90% End-User Technical Support 10% Project Work & Team Collaboration The Offer Bonus eligible You will receive the following benefits: Medical, Dental, and Vision Insurance Vacation Time Stock Options Applicants must be currently authorized to work in the US on a full-time basis now and in the future.