Hotline Agent - Full-Time, Remote (DMV residency)

Job DescriptionJob DescriptionObjectiveThe Hotline Agent (Full-Time, Remote) supports the Compliance Resource Center's (CRC) Hotline Service Center.The duties of the role include receiving incoming calls regarding any wrongdoing, potential fraud, waste, abuse and mismanagement occurring in an organization.Hours typically :6a-3p EST.Weekend and holiday availability highly preferred.Essential FunctionsInterview and engage each caller and accurately capture the conversation with the caller by completing a written report.Assist with further investigation of the call through gathering additional informationLogging call information in SharePoint database.Follow regulatory procedures while documenting calls and speaking with callers.Required Education and ExperienceProblem-solving abilities, compassionate support, and customer de-escalation skills.Acknowledging caller concerns, while keeping call times limited using effective interviewing skills.Maintaining composure during stressful situations.Associate degree (Psychology, Health Administration, or related).Proficiency in the Microsoft Office Suite.Strong English writing and editing skills.Resident of VA, MD, or DC.Preferred Education and ExperienceBachelor's degree (Psychology, Health Administration, or related).2-3 years of Customer Service or Call Center experience.Conversational fluency in Spanish and ability to accurately translate in-coming hotline calls from Spanish-speaking callers.BenefitsCompany provided laptop; PTO package (vacation and sick); Medical insurance and 401(k) with employer contributions; 100% premiums covered by employer for Dental, Group Term Life Insurance, Short and Long Term Disability; Paid / Floating holidays; Vision and Additional Life Insurance available; EAP.Job Posted by ApplicantPro.