HR Performance Center Representative

The HR Performance Center Representative 2 provides customer service support by responding to questions and performing benefits cycle processing and data updates (adding beneficiaries, processing payments, etc.). Answers questions around network tier exceptions. Follows standard forms, communications and processes. Responds with standard communication, but also recognizes when something is not “standard” to escalate to SME accordingly. Understands regulations and regulation changes.

Responsibilities

1. Customer Service
   1. Answers and responds to incoming phone calls in adherence with protocol and service standards. May respond to cases through case management software, web chat, etc. and make outbound calls as assigned
   2. Provides assistance to managers and employees with time-sensitive requests, such as HRIS (Lawson) navigation, etc.
   3. Provides first-level assistance to managers and employees with HRIS self-service tools
   4. Assists employees and managers in all stages of the employee life cycle (onboarding, job changes, retirement, etc.), and able to provide reference to various company policies and procedures regarding a variety of situations.
2. Department Support
   1. Initiates contact or makes referrals to the appropriate resource for situations that require specific attention or on behalf of other HR Centers of Excellence (CoE).
   2. Investigates, and resolves first level Human Resources and benefits issues. Successfully prioritizes and resolves issues to ensure consistent internal and external customer satisfaction. Ensures that decisions are finalized and communicated within the time frame designated in the plan document or policy if applicable.
   3. Maintains accurate and timely documentation and recordkeeping related to human resource and benefit activities in the designated database(s) and in adherence with human resource and benefit policies and applicable regulations.
   4. Participates in and share expertise during team meetings and training sessions.
3. Other Duties as Assigned
   1. Assist with HR projects as assigned

Qualifications

Experience - 3 years of HR Experience Education -High School Diploma Special Skills - Excellent oral and written communication skills; Strong customer service skills; Excellent problem solving skills and multi tasking skills.

3 years of HR experience; high school diploma; excellent oral and written communication, customer service, problem-solving, and multitasking skills.

Key Responsibilities

• answering phone calls
• resolving HR issues
• processing benefits

Skills & Tools

Lawson, case management software

Job Details

• Category: Human Resources
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Baton Rouge, Louisiana, United States
• Languages: English

About FMOL Health

A health system providing HR support services. — Industry: Healthcare