IBM Tivoli Support Engineer - REMOTE

This is a Fully Remote Job About Our Client: The organization is a global leader in business and technology services, operating across multiple countries and serving a majority of the Fortune Global 100 companies. It addresses challenges in enterprise-scale AI, cloud, security, connectivity, data centers, and application services by providing consulting and industry solutions. The organization supports clients in advancing digital transformation and innovation, leveraging a broad ecosystem of innovation centers and partnerships. About the Opportunity: The IBM TIVOLI SUPPORT ENGINEER role focuses on providing advanced production support for IBM Tivoli applications and components. This position plays a critical part in maintaining system health, troubleshooting incidents, and ensuring reliable operations of Tivoli services. The engineer enables ongoing service availability and performance, supporting the organization's IT infrastructure and contributing to operational stability. Responsibilities: Provide L2/L3 support for IBM Tivoli applications and components. Monitor Tivoli services, agents, servers, jobs, alerts, and system health. Troubleshoot application and connectivity issues. Manage Tivoli service operations including start/stop, configuration, and health checks. Investigate alerts and conduct root cause analysis for incidents. Support installation, patching, upgrades, and maintenance. Troubleshoot Linux/Unix servers, databases, network connectivity, filesystem, CPU, and memory issues. Develop and maintain Shell and Python scripts for automation and monitoring. Work with IBM Netcool Omnibus and integration probes related to Tivoli. Collaborate with database teams for database-related issues. Manage incident, change, problem, and service-request tickets using ITSM processes. Maintain operational documentation including SOPs and runbooks. Participate in on-call support and major incident resolution. Coordinate with vendor support for complex issues. Requirements: Minimum 6 years of experience with IBM Tivoli administration, configuration, monitoring, and troubleshooting. Strong Linux/Unix command-line skills and system troubleshooting. Proficiency in Shell scripting (Bash/Korn) and Python scripting for automation. Knowledge of SQL fundamentals and database connectivity troubleshooting. Understanding of TCP/IP, DNS, ports, firewall, and network troubleshooting. Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Pay Range and Compensation Package: The starting pay range for this role is $87,352 – 162,875. Eligibility for incentive compensation based on individual and/or company performance. Benefits & Perks: Medical, dental, and vision insurance with employer contribution. Flexible spending or health savings account. Life and AD&D insurance. Short and long term disability coverage. Paid time off. Employee assistance program. Participation in a 401(k) program with company match. Additional voluntary or legally required benefits. Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin. Note: TalentHop is a recruitment partner of this role. Please note that all employment decisions, including candidate assessment, interviews, hiring, compensation, and employment terms, are made exclusively by the hiring employer.