ICHRA Customer Service Representative
ICHRA Customer Service Representative $20/HOUR | FULL-TIME | REMOTE | LONG-TERM OPPORTUNITY Do you have hands-on experience with ICHRA and individual health insurance enrollment? We're looking for you! Paramount Staffing is hiring experienced ICHRA Customer Service Representatives for a fully remote opportunity supporting employees as they navigate their Individual Coverage Health Reimbursement Arrangement (ICHRA) benefits. This position is ideal for someone with direct ICHRA experience who understands individual health insurance, employee benefits, and administrative enrollment support. You'll help eligible employees understand how their ICHRA benefits work, locate important benefit information, navigate enrollment procedures, and understand reimbursement requirements. Please note: Previous ICHRA experience is REQUIRED. This is a non-licensed customer support position. Representatives provide factual information and administrative assistance using approved resources. Personalized insurance recommendations, plan comparisons, and activities requiring an insurance license are handled by licensed professionals. Pay & Opportunity Details Pay Rate: $20 per hour Position Type: Full-time, remote Equipment: Laptop, Headset and Webcam provided Schedule & Training Schedule: Monday–Friday, 9:00 AM – 5:00 PM Eastern Daily Schedule: 8 hours per day, including a 30-minute lunch. Start Date: ASAP. Orientation will be scheduled once the right candidate is selected.
What You'll Do
Explain how ICHRA benefits work, including employer-provided reimbursement allowances and procedures. Assist employees with understanding their ICHRA benefits using approved resources and materials. Help employees locate factual information about individual health insurance plans, benefits, and costs. Support administrative enrollment steps, including forms, documentation, and system navigation. Track enrollment progress and follow up on outstanding documentation or administrative needs. Answer questions about enrollment procedures and reimbursement requirements. Recognize questions requiring licensed insurance guidance and appropriately escalate them to licensed professionals. Maintain accurate records while protecting confidential employee information. Coordinate with licensed insurance professionals and support teams to provide a smooth enrollment experience.
Required Qualifications
Previous hands-on ICHRA experience is REQUIRED. Experience supporting customer inquiries related to individual health insurance plans. Background in enrollment-focused customer service, benefits administration, or insurance support. Understanding of ICHRA benefits, reimbursement procedures, and administrative enrollment processes. Ability to explain insurance-related information clearly and professionally without providing personalized insurance advice. Strong computer skills, attention to detail, and accurate documentation practices. Ability to recognize when a question requires assistance from a licensed insurance professional. Interested in Applying? If you have direct ICHRA experience and a background in individual health insurance enrollment or benefits support, we'd love to hear from you!