Implementation Manager

This role may be performed remotely by candidates based anywhere in North, Central, or South America. ESSENTIAL JOB FUNCTIONS - Lead end-to-end implementation delivery from contract award through go-live, hypercare, and transition to steady-state operations. - Develop, own, and maintain implementation project plans, schedules, and deliverables, coordinating resources across Operations, Technology, Sales, Finance, and external stakeholders. - Ensure implementation strategies are executed consistently across all participating regions, stations, and operational teams. - Identify, assess, and escalate risks related to scope, operational readiness, systems, financial exposure, and service performance; drive mitigation plans to resolution. - Oversee the creation, review, and governance of Standard Operating Procedures (SOPs) and implementation documentation to ensure operational compliance and knowledge transfer. - Partner with Technology and Solution Engineering teams to validate integration scope, reporting requirements, and system readiness aligned with contractual commitments. - Monitor implementation progress and performance through defined reporting mechanisms, dashboards, and project management tools; ensure accuracy and timeliness of updates. - Serve as the primary point of accountability for implementation issues and escalations, applying sound judgment to balance client expectations, operational capability, and commercial risk. - Lead post-implementation reviews, including operational and financial performance assessments, and contribute to continuous improvement initiatives. - Maintain awareness of evolving tools, systems, and industry practices impacting implementation delivery. - Perform other related duties as required. OTHER SKILLS/ABILITIES - Strong knowledge of transportation, logistics, or supply chain operations and operating models. - Proven ability to manage complex, multi-stakeholder projects with competing priorities. - Strong analytical and problem-solving skills with the ability to assess risk and recommend practical solutions. - Demonstrated ability to influence outcomes across matrixed teams without direct authority. - Customer-focused mindset with strong stakeholder management and communication skills. - Ability to operate effectively under pressure and adapt to changing priorities. - Proficiency with project management, reporting, and collaboration tools (e.g., Jira, dashboards, document repositories). - Strong written and verbal communication skills, including executive-level communication. - Ability to work effectively with diverse, cross-functional, and multicultural teams. EDUCATION AND EXPERIENCE - High School Diploma or GED required. - Bachelor’s degree in Business, Transportation, Logistics, Supply Chain Management, or a related field preferred; or equivalent combination of education and experience. - Minimum 5 years of relevant international freight forwarding experience in operations, implementation, project management, or related disciplines. - Demonstrated experience managing complex projects or client implementations. - Prior leadership or cross-functional coordination experience preferred. - Experience in U.S. Customs Brokerage is preferred. - Experience working in freight forwarding required PHYSICAL REQUIREMENTS - Job requires the ability to use vision, adjust focus and work on a standard computer screen. - Job may require extended sitting or standing, use of standard office equipment. - Job requires attendance and dependability. - Job may require presence on-site at the assigned work location. - Some domestic and International travel required. WHY SHOULD YOU WORK FOR CRANE? - At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work. We offer: - Quarterly Incentive Plan - 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use - Excellent Medical, Dental and Vision benefits - Tuition Reimbursement for education related to your job - Employee Referral Bonuses - Employee Recognition and Rewards Program - Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities - Employee Discounts - Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates Come join the leader in logistics and take your career in the right direction.