Implementation, Program Specialist (Remote)
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Job Description
Together, we are Marken, UPS Healthcare Precision Logistics. As the implementation group supporting UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, we are optimally positioned to keep our clients competitive in an increasingly complex market. Job Responsibilities Manage client implementations from commercial handoff through go-live and hypercare. Coordinate cross-functional requirements, milestones, risks, dependencies, and readiness activities. Develop client-specific SOPs and coordinate required Quality and Operations approvals. Lead implementation meetings, track actions, and drive issues to resolution. Monitor go-live performance, escalate risks, and coordinate hypercare support. Maintain accurate Salesforce, Blue Notes, and project records. Provide implementation status and performance reporting using Power BI, Excel, and project tools.
Requirements
Client implementation, logistics, operations, or customer solutions. Strong cross-functional coordination, organization, communication, and problem-solving skills. Ability to manage multiple priorities, identify risks, and drive actions to completion. Proficiency with Excel, project trackers, and reporting tools. Working knowledge of MxTMS or ability to learn transportation management systems quickly.
Nice to Have
Experience in project/program coordination Proficiency with Salesforce Time-critical healthcare logistics experience. SOP, Quality, or ISO document-control experience. Power BI experience. How Success Is Measured Implementations delivered with complete requirements and readiness before go-live. Risks, dependencies, and action items proactively managed to closure. SOPs completed accurately and approved timely. Hypercare issues escalated and resolved quickly. Project and Salesforce records remain accurate and current. Other Criteria Job Grade: 114U Shift: Monday - Friday with working hours varying based on the region the employee is supporting or managing. Last day to apply is November/04/2026 End of day Employee Type Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. Other Criteria UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.