Implementation Specialist
Job Location: 100% remote from Romania
Recruitment process:
- HR discussion
- Technical Interview
Role description:
The Implementation Specialist extracts applicable data from client documentation for configuration into our systems to enable accurate payments to intended recipients. The Implementation Specialist drives system configuration and supports a successful project delivery to best meet the needs of the client, sites, and patients.
- Review and interpret global client documentation of payable activities (contracts, budgets, amendments);
- Identify areas of quality risk and / or need in pursuit of a best-in-class client, site and patient experience;
- Apply best practices to extract and configure client data into payable activities from source document(s);
- Collaborate and communicate with business partners to verify interpretation of payable activities;
- Adhere to auditing and monitoring checklists and procedures; Adhere to both internal KPIs and client-driven SLAs;
- Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice;
- Contribute to internal process documents to ensure study configurations are consistent and following best practices;
- Partner with Product & IT teams to identify areas of enhancement across platforms;
- Support Client Delivery in establishing and maintaining positive client relationships;
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate;
Profile:
- Minimum of 1-3 years in the pharmaceutical or CRO industry with contract management related experience preferred;
- Ability to dissect the key elements of clinical trial financial documents and identify payable activities;
- Ability to handle high volume in a fast-paced environment;
- Excellent writing skills;
- A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience required;
- Must have excellent analytical, organizational, communication, and interpersonal skills;
- Exceptional time management skills to support shifting priorities and key client deliverables; S
- trong attention to detail required;
- Experience with Microsoft Word and Excel required.
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