Implementations Manager

Join our innovative team at ECFX, a company at the forefront of transforming the legal industry through technology. ECFX Notice automates the processing of Electronic Court Filing notices. The client success team has an impressive record of excellent client service, and we are looking for another star to join the team. 

The Implementations Manager drives the successful deployment of ECFX Notice from kickoff through go-live and sustained adoption. This role combines project leadership, client partnership, and cross-functional coordination to deliver implementations on time, within scope, and at a consistently high standard.

What You’ll Do

·       Own end-to-end implementation projects, delivering against timeline, scope, budget, and quality targets

·       Serve as the primary client point of contact, providing status updates, managing expectations, and proactively resolving risks and issues

·       Lead discovery to understand client workflows and success criteria; translate needs into a structured implementation plan

·       Partner with internal technical teams to configure and validate ECFX Notice to meet client requirements

·       Plan and deliver client onboarding and training to drive adoption and self-sufficiency

·       Maintain accurate project documentation (requirements, decisions, plans, and status) to ensure alignment and continuity

·       Identify and recommend relevant add-on products in partnership with Sales and Customer Success

·       Drive continuous improvement by identifying process gaps, standardizing best practices, and improving operational efficiency

·       Communicate implementation progress internally and escalate risks proactively to ensure a seamless client experience

5+ years project management; SaaS implementations; degree in business/IT; strong client-facing skills; knowledge of legal tech; tools like Jira/Confluence/HubSpot; ability to lead cross-functional teams.

Key Responsibilities

• Leading projects
• Client coordination
• Process improvement

Skills & Tools

Jira, Smartsheet, Confluence, HubSpot

Job Details

• Category: Project and Program Management
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — United States
• Languages: English

Benefits

• 401k matching
• Retirement plan

About ECFX

A company innovating legal technology software to streamline legal processes. — Industry: Information Technology