Import Specialist I

This is a remote role supporting supporting or Chicago team, and it will follow a Monday through Friday, 8:00AM to 5:00PM Central Standard Time schedule. This position is primarily responsible for processing and assimilating customer data to support the movement of goods between international borders. Job Responsibilities: - Serves as the customer service liaison between the company and the customer(s) - Resolves problems (i.e. billing, tracking shipments) and handles customer concerns. - Builds relationships with customers - Processes Customs and PGA (Participating Government Agency) entries for clearance of goods into the United States - Has experience specific to client submission requirements and clearance of specific commodities - Opens files, enters notes, information and document requests in corporate systems - Reviews commercial invoice for proper information - Reviews documentation or issues documents to meet government regulations and carrier regulations - Convert and verify shipment weight, volume and foreign currency - Sends information/document requests to company's employees, suppliers, service providers and/or U.S. government agencies as needed - Communicates with specific offices, departments, and teams on all issues affecting customs brokerage - Ensures compliance with regards to U.S. Government regulatory agencies such as FDA, EPA, USFWS, etc. - Coordinates shipping details with U.S. forwarders, steamship lines, airlines, agents, etc. - Maintains communication with customers, carriers and vendors - Coordinates shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination - Coordinates pick-ups and invoices files - Stays up-to-date on regulations, laws, guidelines and Deringer requirements. - Acts as a resource to internal and external clients. - Handles accounting processes accurately and in a timely manner - Ensures email and telephone calls are promptly and professionally answered - Handles confidential information. - May give instruction to colleagues and is expected to make recommendations to improve processes and the functioning of the department and/or company - Other duties as required and assigned - May be required to successfully complete the following courses within twelve months: IATA Dangerous Goods, IATA Basic Export, CFR49 Dangerous Goods, CFR 15 Export Regulation, and IMDG Dangerous Goods. Required Qualification: - High school Diploma/GED - Previous experience in customs and/or logistics - The hourly range of compensation for this position is $19.00-$24.00, depending on experience and education. - To ensure competitive and equitable compensation, pay may vary based on the candidate’s regional market compensation rates. Competencies: - All Deringer employees should be fully committed to the Core Values: Passion, Respect, Integrity, Expertise, Innovative Solutions, Relationships, Support, Determination, Value and a High Level of Accountability - In addition, the following competencies are specific to this position: - Analytical – Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality; gathers and analyzes information skillfully; demonstrates ability to multi-task and establish priorities. - Customer Oriented – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; demonstrates ability to speak clearly and persuasively in positive and negative situations; listens and gets clarification; responds well to questions. - Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things; takes responsibility for own actions; contributes to building a positive team spirit; supports everyone’s efforts to succeed. - Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals. - Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. - Work Standards – Sets high standards and well-defined realistic goals for one’s self; displays a high level of effort and commitment towards completing tasks in a timely manner; demonstrates ability to work independently; meets deadlines and handles large volumes of work. Ready to join our team? - A.N. Deringer offers comprehensive health, dental, and vision plans in addition to many excellent voluntary health and wellness benefits. - We offer generous paid time off, including paid holidays and promote flexibility in your work environment to assure a positive integration of work and life. Disclaimer: - The above job description is intended to describe the general nature and level of the work being performed by people assigned to this role and is