Indirect Loan Processor
About the position The Indirect Loan Processor processes vehicle loan applications submitted by indirect program participants completing loan funding. Assists with handling dealer and member inquiries as they relate to all aspects of the indirect lending program.
Responsibilities
- Verify documentation for completeness by indirect program participants including third-party refinance companies and other vendors to fund applications.
- Communicate with members and auto dealerships to acquire information necessary to complete loan processing. Provides detailed comments in reference to conversations with members and dealers concerning all loans.
- Maintains positive and productive relationships with program participants, coaching dealers as needed to avoid recurring funding delays. Displays professionalism, effective phone and computer skills, and strong problem-solving skills.
- Responsible for training employees as needed.
- Works closely with other departments to enable the completion of assigned tasks and to assist the other units in completion of their assigned tasks. Other departments include but are not limited to: Direct Loan Call Center, Consumer Loan Servicing, Consumer Loan Processing and New Member Processing.
- Cross-trained to processes loan applications submitted by indirect program participants including third-party refinance companies and other vendors. Adheres to underwriting policies and procedures.
- Other duties as assigned.
Requirements
- High School (Required)
- Any equivalent combination of experience and education.