Information Technology Engineer
PTN_US_GBAMSREQID_CandidateBeelineID MSP Owner: Michelle Lee Location: Remote Duration: 6 months skill id: 10900529 Responsible for designing, implementing, and supporting enterprise Managed File Transfer (MFT) solutions to enable secure, reliable, and scalable data exchange with internal and external partners. Key Responsibilities - Manage and support MFT platforms (Axway Secure Transport and/or IBM Sterling Integrator). - Configure and maintain file transfer protocols (SFTP, AS2, FTPS, HTTPS). - Lead end-to-end partner onboarding, including: - Connectivity setup - Trading partner configuration - File routing and validation - Testing and production deployment - Ensure secure data exchange in compliance with enterprise and regulatory (HIPAA) standards. - Monitor file transfers, troubleshoot failures, and ensure SLA adherence. - Perform incident management and resolution (ServiceNow) with focus on reducing MTTR. - Build and enhance monitoring, alerting, and logging for proactive issue detection. - Collaborate with business and technical teams to support data exchange requirements. - Drive automation of onboarding and operational processes (COLA initiatives) to reduce manual effort. - Support continuous improvement in reliability, performance, and scalability of MFT operations. Required Skills - Managed File Transfer (MFT) - Axway Secure Transport - IBM Sterling Integrator - MFT platform management and support - File Transfer Protocols - SFTP - AS2 - FTPS - HTTPS - Partner Onboarding - Connectivity setup - Trading partner configuration - File routing and validation - Testing and production deployment - Data Transformation & Integration - IBM Transformation Extender (ITX) - ITX Advanced (ITXA) - Sterling Integrator - Mapping tools - Complex data transformations - EDI - XML - JSON - CSV - Fixed-Length files - EDI & Data Exchange - EDI transaction sets - EDI transactions (X12) - Data mapping concepts - Secure data exchange - Operations & Support - Monitoring file transfers - Troubleshooting failures - SLA adherence - Incident management - Problem resolution - MTTR reduction - Production support environments - Monitoring & Automation - Monitoring - Alerting - Logging - Automation of onboarding and operational processes (COLA initiatives) - Tools - ServiceNow - Similar ticketing tools - Professional Skills - Strong troubleshooting skills - Strong problem-solving skills - Experience working in Agile environments Preferred Qualifications - Healthcare & Compliance - Experience in healthcare data exchange - HIPAA compliance - Automation & Cloud - Knowledge of automation frameworks and scripting for onboarding - Exposure to cloud-integrated MFT solutions (Azure/GCP) - Operations - Understanding of SLA-driven operations - Understanding of monitoring frameworks