Inside Account Representative

Job Description:

• Oversee day-to-day communication and problem resolution for all assigned customers following handoff from the assigned Military Account Manager
• Partner with the assigned Military Account Manager to secure supplier pricing agreements and obtain and submit customer quotes
• Educate new customers on ordering and registration processes
• Manage customer complaints and issues through timely resolution
• Update the RMS system during quote-to-order status changes
• Follow up regularly with customers on pending orders and additional TLS Program opportunities
• Obtain necessary sign-offs to release orders for invoicing
• Process award notifications in the system

Requirements:

• Bachelor’s degree in business or equivalent experience
• Military personnel may qualify through former training or relevant experience in lieu of civilian experience
• Minimum of 5 years’ experience in a customer-facing, inside, or outside sales position
• Prior experience with military or government customers preferred
• U.S. citizenship or permanent residency (green card) required
• Excellent verbal and written communication and interpersonal skills
• Ability to engage customers and vendors, build rapport, and conduct business professionally
• Meticulous and organized, with ability to prioritize and execute multiple tasks while adhering to deadlines
• Strong negotiation skills
• Self-driven and proactive, with accountability and ability to work under minimal supervision
• Team-building, collaboration, and assistance skills
• PC proficiency in CRM software, specifically Salesforce
• Proficiency in Microsoft Suite products including Word, Excel, Outlook, and PowerPoint

Benefits:

• 3 weeks of PTO with a generous accrual policy
• Wellness Program
• 14 company paid annual Holidays.
• Employee Assistance Program (EAP)
• Flexible Work Life Balance
• Nationwide Medical, Dental, Vision, & FSA
• Casual Work Environment
• Optional Additional Life Insurance
• Progressive Associate Recognition Program
• Short- & Long-Term Disability
• Company Provided Professional development
• Annual social and community events
• Annual Education Assistance Program
• Company provided PC and office supplies
• 401K with bi-weekly Safe Harbor contributions
• Commission Program