Inside Service Agent

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

Job Description

Who is Allstate:

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.  Role Designation: Home-Based Benefits to joining Allstate

• Flexible Work Arrangements
• Employee discounts (15% on auto and property insurance, plus many other products and services)
• Good Office program (receive up to 400$ back after purchasing office equipment)
• Student Loan Payment Matching Program for Government Student loans
• Comprehensive Retirement Savings Program with employer matched contributions
• Annual Wellness allowance to support employees with improving health and wellbeing
• Personal reflection day
• Tuition Reimbursement
• Working within the community and giving back!

Our team is growing, and we are actively looking to hire Inside Service Agents! Reporting to the Manager, Inside Service, you will be responsible to answer service and billing calls and take first notice of loss (FNOL) calls from customers.  The Inside Service Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.  Our hours of operation are Monday to Friday (8 am to 8 pm EST).  Our standard work week is 37.5 hours, and each employee must rotate their work schedule to ensure all hours of operation are staffed appropriately.  Therefore, as a condition of employment, we are looking for individuals who are available to work all hours of operation.  Accountabilities:

• Respond to customer inquiries about their policy in a professional manner.
• Be knowledgeable of all Allstate policies and procedures in the province(s) you are licensed in. 
• Provide personalized service while being a Trusted Advisor with respect to insurance.
• Promote Allstate features and benefits as part of ongoing portfolio reviews.
• Manage policy renewal process and client inquiries to make changes to their policies.
• Reply to on-line requests as required
• Promote client loyalty through attention to detail and relationship building during policy renewals and updates.
• Upselling and cross selling Auto and Property products in accordance with the Allstate’s underwriting guidelines.
• Provide support and guidance when handling First Notice of Loss (FNOL) claim calls.  Document loss details in the claim system and perform specified tasks and ensure claim is transferred/assigned to a Claim Advisor.
• Meet and exceed key performance and attendance metrics.

Qualifications:

• Must have OTL or General level 1 Insurance License or be willing to obtain for the province you are located in.
• Must have 1 - 3 years customer service experience.
• Must speak, read and write English.
• Proficient computer skills in MS Office applications.
• This is a work from home position.  You must have a space conducive to working from home.
• Ability to work evenings is required.

Bonus qualification:

• Call center and insurance experience is preferred.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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Skills

Compensation

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.

Keys to Success

At Allstate, it’s all about teamwork, flexibility, and thinking ahead. We all contribute to the bigger picture, combining unique ideas to design innovative, more affordable protection solutions for customers.

We look for candidates with these skills to help us achieve that goal:

Learning agility Quickly adapt to new situations, continually build new skills, experiment, and embrace new ways of doing things

Customer centricity Deliver exceptional experience with a customer-first mindset and human-centered design

Digital literacy Discover and apply emerging digital technology tools, data and insights.

Results-oriented Start with measurable outcomes and drive results with speed

Inclusive leadership Integrate diverse viewpoints into decision-making processes to enhance creativity and innovation

Together, we’re all working toward Our Shared Purpose, using our strengths to make a real difference for our people, our customers, our company, and the world around us.

Working together

You’re in Good Hands® is more than a promise we make to our customers. It’s a promise we make to our employees, too.

We want you to love where you work. That starts with the freedom to be yourself. Our workplace flexibility and focus on individuality means everyone is seen, heard and respected.

When you join us, you’ll have the opportunity to push your skills to the next level with access to development programs to support your career aspirations – whatever that means for you. Because as you learn and grow, so do we.

Working here also means getting the chance to make a real impact in your community. We have been driving change for over 90 years, but the mark we leave on the world can be even greater when we work together.

Benefits

Experience the benefits that make Allstate a great place to work.

*Benefits vary based on position.

• Medical, dental and vision coverage
• HSAs and FSAs
• Wellbeing programs
• Free therapy sessions

• 401(k) plan
• Pension plan
• Free financial counseling

• Paid time off
• Work flexibility

• Talent shares
• Tuition reimbursement
• Learning opportunities

For a full description of Allstate’s benefits visit our benefits page

A workplace for everyone

We are all stronger when everyone feels safe, respected, and heard. By bringing together diverse perspectives, values and ideas, we can give our employees, customers and communities a better experience.

View inclusive initiatives

Must have OTL or General level 1 Insurance License or be willing to obtain; 1-3 years customer service experience; English proficiency; MS Office skills; ability to work evenings; home office space.

Key Responsibilities

• answering customer calls
• managing policy renewals
• processing claims

Skills & Tools

Microsoft Office

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Ontario, Canada
• Salary: CAD 47,800 – 73,000 / year
• Languages: English

Benefits

• 401k matching
• Generous paid time off
• Tuition reimbursement
• Retirement plan

About Allstate

A leading home and auto insurer providing prevention and protection products and services. — Industry: Finance