Insights & Data Analyst
Job Description
This team supports all data analytics for our contact centers.
What You Will Do
Responsible for working on big data/analytics projects that gather and integrate large volumes of data, performs analysis, interprets results and develops actionable insights and recommendations for use across the company. Acquires data from multiple data sources in order to perform analysis. Identifies, analyzes and interprets trends or patterns in complex data in order to provide answers to business questions as well as provide recommendations for action. Interprets data and analyze results using various statistical techniques and tools. Presents data and analysis in a clear and concise manner allowing the audience to quickly understand the results and recommendations so they activate upon them and make data driven decisions. Collaborate with various partners to provide a holistic view of the analysis. Measures and monitors results of applied recommendations and present adjustments. Ensures all data acquisition, sharing and results of applied recommendations are compliant with company standards. Basic Qualifications
- Bachelor's degree in a related field, or equivalent work experience
- Five to seven years of statistical and/or data analytics experience
Preferred Skills/Experience
- Working knowledge of analytics and statistical software such as SQL, R, Python, Excel, Power BI and others to perform analysis and interpret data
- Experience in analytics, advanced analytics/statistics, predictive modeling
- Strong analytic skills with the ability to extract, collect, organize, analyze and interpret trends or patterns in complex data sets
- Outstanding interpersonal, collaboration, verbal and written communication, tact and persuasion skills
- Ability to effectively define and communicate technical concepts to business line leadership and operations groups
- Contact Center experience
- Fundamental cloud exposure
- Ability to work with and manage vendor or third party relationships
- Ability to manage multiple tasks/projects and deadlines simultaneously
If theres anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits
Take care of yourself and your family with the employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.