Intake Coordinator
About the position Intake Coordinator Location: Van Nuys, CA. Hybrid Opportunity Job Type: Full-Time Join Our Team! At 360 Behavioral Health, we're committed to providing exceptional care and support to children and families. We're looking for a customer-focused, organized, and detail-oriented Intake Coordinator to help create a seamless onboarding experience for new clients. As an Intake Coordinator, you'll be the bridge between our Care Navigation team and local offices, ensuring every family receives outstanding service from the moment they begin their journey with us.
Responsibilities
- Coordinate the onboarding process for new clients from referral through handoff to the local office.
- Complete intake documentation, verify insurance eligibility and benefits, and obtain authorizations for initial assessment services.
- Maintain accurate client records and upload required documentation.
- Track and manage assigned cases to ensure timely progress through the intake process.
- Communicate with caregivers, health plans, internal departments, and local offices to provide an exceptional customer experience.
- Monitor intake activities and recommend process improvements.
- Meet department performance goals and key performance indicators (KPIs).
- Ensure compliance with HIPAA and all applicable federal, state, and company policies.
- Support departmental projects and administrative initiatives as needed.
Requirements
- At least 1 year of customer service experience.
- High School Diploma or GED required.
- Excellent verbal and written communication skills.
- Strong organizational, multitasking, and time management abilities.
- Detail-oriented with excellent follow-through.
- Comfortable working independently while collaborating with cross-functional teams.
- Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint).
- Passion for providing outstanding customer service.
Nice-to-haves
- Experience with Salesforce or Lumary is a plus.
Benefits
- Competitive salary
- PTO (Paid Time Off)/Sick Time
- Medical, Dental, and Vision insurance
- 7 Paid Holidays
- 401(k) retirement plan
- Remote work flexibility (California-based)
- Professional development and career growth opportunities
- Supportive, mission-driven leadership
- Collaborative and inclusive workplace culture