(Internal Only) Team Lead, Ford
NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.
Position Purpose
As a Team Leader, you will be responsible to oversee the functionality of a workgroup by providing guidance and instruction.
What You Will Be Doing
- Serve as an OEM subject matter expert
- Lead a team of Warranty Administrators
- Maintain OEM training and/or certification if applicable
- Engage with Product Management and Development to prioritize accounts for implementation on the Platform and Chirp
- Facilitate team meetings
- Participate in Sales calls and Kickoff meetings
- Demonstrate a service culture that prioritizes customer satisfaction
- Model, train, and coach expectations to deliver the service standard
- Participate in interviewing and selecting talent
- Reviewing, developing, and evaluating talent
- Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach on critical behaviors)
- Serve as second-tier support for client escalations from Warranty Administrators
- Scheduling Warranty Administrators and ensuring there is coverage/back-up
- Keep the team motivated
- Review each admin’s accounts on a weekly basis
- Verifying EOM billing
- Proactively coach employees as needed
Requirements
What You Need for This Position
- Prior experience as a Warranty Administrator
- A passion for people
- Strong communication skills and professional writing skills
- A desire to find solutions
- Strong sense of self awareness and people management skills
- Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
Nice to Have
- Previous management or leadership experience
Prior experience as a Warranty Administrator; people management skills; technology skills with WarrCloud Platform, DMS systems, and OEM software; strong communication and problem-solving.
Key Responsibilities
- leading warranty administrators
- managing team performance
- serving as subject matter expert
Skills & Tools
WarrCloud Platform, DMS, OEM software
Job Details
- Category: Customer Service
- Seniority: Mid Level
- Commitment: Full Time
- Workplace: Remote — United States
- Languages: English
About WarrCloud
A warranty management software company providing a platform for OEM and dealer operations. — Industry: Information Technology