IT Help Desk Engineer

IT Help Desk Engineer Department: Response Center Employment Type: Full Time Location: Napa Reporting To: Sarah Perry Compensation: $33.65 - $43.25 / hour Description Location: This is a remote role; however, candidates must reside within 25 miles of our Napa office or within the East Bay Area, CA. Employees may also be required to travel to local client sites and/or the Napa office as business needs arise. You’re the kind of person who helps others succeed. You’re sharp, resourceful, and calm under pressure—the one people count on when technology misbehaves. You love solving problems, restoring order, and creating moments where others can breathe again because you’ve got it handled. But lately, you might be craving a team that matches your standards—where doing great work and helping others thrive go hand in hand. That’s where Endsight comes in. Who We Are Endsight is a fast-growing IT Managed Service Provider built on one core belief: When we help others thrive, we thrive too. We partner with small and mid-sized organizations—including nonprofits—to ensure their technology performs flawlessly so they can focus on what they do best. We’re a team that learns fast, leans in, and looks out for one another. Life here feels like being part of a great university—you’ll grow quickly, connect deeply, and do work that truly matters. Purpose--What You'll Do You’ll be both the frontline hero and trusted guide for our clients, helping them succeed through technology that simply works. Your days will include: Providing remote IT support across a variety of systems and platforms Solving complex challenges with patience, curiosity, and a service-first mindset Collaborating closely with teammates to create consistently excellent client experiences Continuously learning new technologies and sharpening your craft Heading onsite for hands-on installations, configurations, and troubleshooting as needed. Who Thrives Here You’ll fit right in if you: Take pride in helping others succeed Love mastering your tools and improving your craft Communicate clearly and stay composed under pressure Are energized by teamwork and mutual respect Want to grow in a place where your success helps everyone win

Qualifications

Required: Must have 5 years minimum IT Help Desk Must have 3 years IT MSP experience Strong aptitude for Customer Service Ability to organize and manage multiple priorities Excellent analytical, verbal, and written communication skills, with the ability to confidently handle support requests by phone and email Ability to adapt quickly to new technologies and changing business requirements Able and willing to collaborate as part of a team Reliable transportation and a current driver’s license Willingness to travel occasionally, including longer drives to client sites throughout Northern and Central California Available to work 8:00 AM to 5:00 PM, with schedule flexibility Respond to emergency situations effectively, maintaining poise and focus Preferred: Certifications: CompTIA (A+, Network, Security), Microsoft Associate/Expert, VMware, Apple, Citrix Bachelor's degree (in a related field) or equivalent experience Strong Networking Skills If you’re ready to perform at a high level, learn like crazy, and make a real impact for the people you serve—Endsight is where you belong. Apply today and let’s build something excellent together. Benefits...What You’ll Get Medical: Company pays 100% of the base plan for the employee and family Dental & Vision 401(k) with employer matching Accrued Paid Time Off 9 Paid Holidays Career Pathing AI Use Policy: While Endsight embraces AI as part of how we work, we require that all written application responses reflect the candidate's own thinking and voice. Responses that appear to be generated in whole or in substantial part by AI tools, including those that are labeled, signed, or disclosed as AI generated, may be disqualified from consideration. If you need an accommodation during the application process, please contact us at [email protected].