IT Network Technician
Are you a hands-on IT technician who thrives on solving physical and digital technical challenges? We are looking for an IT Network Technician to join our growing team. This role splits time between hands-on field installations/maintenance at our facilities and remote IT help desk support.
- Note: This position requires regular travel (up to 40–50% / typically every other week) to support regional facility projects, hardware deployments, and urgent infrastructure repairs.
Key Responsibilities: Field & On-Site Infrastructure · Install, maintain, and troubleshoot physical security hardware, including IP cameras, access control systems (card readers/badge scanners), and network hardware. · Run, terminate, test, and certify network cabling (Cat5e, Cat6, and low-voltage systems). · Operate hand/power tools, ladders, and scissor lifts safely to mount equipment, conduit, and junction boxes. · Resolve urgent on-site hardware or connectivity failures to keep facilities secure and operational. Help Desk & Remote Support · Provide Tier 1 / Tier 2 remote support for business applications, hardware, software, and network connectivity issues via our ticketing system. · Consult with end-users to troubleshoot technical issues, set up new devices, and document resolutions. · Maintain accurate inventory of field equipment, spare hardware, and site configurations. Requirements: · 2–3 years of experience in IT field support, low-voltage cabling, or systems maintenance. · Hands-on experience with IP cameras, access control hardware, and structured network cabling. · Comfortable using basic power tools and working on ladders or scissor lifts when needed. · Strong troubleshooting skills across both physical hardware and standard software/networking systems. · Excellent communication skills and a team-first mindset. · Willingness and ability to travel up to 40–50% of the time. · Experience supporting users in a hybrid macOS / Windows environment. Preferred Qualifications (Bonus): · Industry certifications (CompTIA A+, Network+, or vendor-specific access control/CCTV certs). · Experience with ticketing systems and remote administration tools.