IT Support

Job Title: Remote IT Support Company: TauRx Therapeutics Location: Remote Employment Type: Full-Time & Part-Time opportunities available Compensation: $25 - $35 USD per hour About TauRx Therapeutics - At TauRx, our mission is to make a positive difference in the lives of individuals, carers, and families affected by neurodegenerative diseases. - We are pioneering treatments for Alzheimer's disease and other related disorders, focusing on early intervention to improve patient outcomes. - With decades of research and recent advancements in clinical trials, we aim to address one of the world's greatest unmet medical needs in dementia care. Job Overview - We are seeking a diligent and technically skilled IT Support professional to join our team. - This is a remote role, with both full-time and part-time positions available. - The successful candidate will provide essential first-line technical support to our dedicated team of researchers and staff, ensuring our IT systems run smoothly and efficiently. - This role is crucial in enabling our team to focus on their pioneering work without technological interruption. - You will be the first point of contact for all IT-related queries, playing a vital part in maintaining our operational effectiveness. Key Responsibilities - Provide timely and effective first-line technical support to all staff via email, telephone, and remote-support tools. - Diagnose and resolve hardware, software, and networking issues for both Windows and macOS systems. - Install, configure, and maintain computer systems, software applications, and peripheral devices. - Manage user accounts, permissions, and access rights across various platforms, including Microsoft 365. - Assist with the IT onboarding process for new employees, ensuring they have the necessary equipment and access from day one. - Log all incidents and service requests accurately within our IT ticketing system. - Escalate unresolved or complex issues to senior IT personnel in a timely manner. - Contribute to the creation and maintenance of IT support documentation and user guides. - Ensure company security policies and procedures are followed at all times. Qualifications and Skills - Proven experience in an IT helpdesk, technical support, or a similar role. - Strong working knowledge of Windows and macOS operating systems. - Proficiency in supporting the Microsoft 365 suite (including Teams, SharePoint, and Outlook). - Excellent problem-solving and analytical skills with a logical approach to troubleshooting. - Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users. - A self-motivated and organised individual, capable of working independently in a remote environment. - Experience with remote desktop applications and helpdesk software is highly desirable. - A recognised IT qualification (such as CompTIA A+ or a Microsoft certification) would be an advantage.