IT Support Specialist - WFH
About the Company
City Property Management is an Arizona-based company specializing in full-service homeowners association (HOA) management. Established in 1979, the company has more than 40 years of industry experience and over 150 full-time employees. Its mission is to provide the best experience in community management through innovative technology and dedicated service. The company values professionalism, engagement, knowledge, humility, client focus, trust, flexibility, teamwork, diligence, and a fun, fair, and respectful workplace. It also offers paid training and a supportive team environment.
About the Role
City Property Management is seeking a collaborative and detail-oriented IT Support Specialist to support its day-to-day technology operations. The role involves troubleshooting, configuring, and maintaining a range of technology systems, including computers, phone systems, headsets, keyboards, and virtual access software. The specialist will provide technical assistance to both on-site and remote employees, helping maintain reliable technology infrastructure and a positive user experience.
Key Responsibilities
Troubleshoot and resolve hardware, software, and network issues for on-site and remote users. Install, configure, and update computer hardware, software, systems, networks, printers, and scanners. Maintain and configure VoIP phone systems and headsets to support clear communication. Provide technical support to employees in person and over the phone. Create user accounts and assist with password and login issues. Test and evaluate new technologies for potential use within the company. Train employees to use technology properly and safely. Maintain the security and privacy of networks and computer systems. Prepare and present reports on technology usage and malfunctions to management. Coordinate with external partners, including internet service providers and hardware vendors, to resolve technical issues. Assist with IT asset documentation and inventory management. Support the implementation and management of virtual access software and endpoints.
Required Qualifications
Proven experience as an IT Technician or in a relevant position. Strong diagnostic and problem-solving skills. In-depth understanding of computer systems, networks, and various technology products. Ability to manage multiple projects and tasks simultaneously while meeting deadlines. Good knowledge of internet security and data privacy principles. Strong communication and interpersonal skills. Attention to detail and critical-thinking abilities. Patience and the ability to work under pressure. Adaptability and willingness to learn new technologies.
Preferred Qualifications
IT Technician certification, such as CompTIA A+ or Microsoft Certified IT Professional. Associate's or bachelor's degree in Computer Science, Information Technology, or a related field. Salary Compensation is flexible and will depend on experience.