IT Support Tech I

DESCRIPTION OF POSITION: Support Tech I are expected to be generally experienced with a variety of hardware and applications. This position will require remote desktop work with workstations and applications around the hospital. SUPERVISION: Reports directly to the Manager of IT Support and Operations RESPONSIBILITIES AND DUTIES: - Answer calls from physicians, directors, and hospital staff that have been escalated from Help Desk Specialists - Install a variety of software and applications remotely on both new PC installs and existing hospital hardware where new applications are needed - Troubleshoot software and application issues that hospital staff experience - Respond to users in a quick and timely manner to resolve hardware and application issues efficiently so work is minimally impacted The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description. EDUCATION AND WORK EXPERIENCE: - High school graduate or equivalent (Associates or Bachelors preferred) - A+ Certification or willingness to get certification during employment - Must be very computer literate and capable of learning computer support tasks - Strong technical writing skills and speak intelligible English - Experience with Microsoft Office: Word, Excel, Outlook a plus - Hospital experience a plus - Ability to answer phones and communicate effectively and calmly with physicians, employees, vendors, and other hospital staff in high-stress situations while multitasking to resolve issues - Must possess a high level of patience and show a willingness to learn PHYSICAL DEMANDS/WORK ENVIRONMENT: - Capable of performing light to medium duty physical tasks - Must be able to remain in a stationary position for 50% of the time - Must be able to exchange accurate information with patients, family, peers and medical personnel - Must be free of all communicable disease and be up to date on immunizations - Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions