IT Tech Support (Cloud-based)/AI Automation Developer

We’re Hiring: IT Technical Support / AI Automation Developer Work Setup: Remote Employment Type: Full-Time About the Role: - We are looking for a hands-on IT Technical Support / AI Automation Developer who can support our cloud-based IT environment while also building practical automation and AI-enabled solutions for the business. - This role is ideal for someone who is strong in Microsoft 365, cloud systems, user support, workflow automation, and AI tools, and who enjoys solving day-to-day IT issues while improving business processes through technology. Key Responsibilities: - Provide remote Level 1–2 technical support to employees. - Troubleshoot issues involving laptops, Windows, email, applications, connectivity, VPN, user accounts, and access permissions. - Administer and support Microsoft 365, including: - Exchange Online / Outlook - Microsoft Teams - SharePoint Online - OneDrive - Microsoft Entra ID / Azure AD - Microsoft 365 user accounts and licensing - Manage user provisioning, deactivation, MFA, permissions, and access controls. - Support cloud-based applications and integrations used across the business. - Assist with device management, endpoint security, and remote IT support. - Support employee IT onboarding and offboarding. - Build and maintain workflow automations to reduce repetitive and manual work. - Develop AI-enabled tools, workflows, or internal applications for business functions such as HR, Finance, Operations, Sales, and Customer Service. - Use AI tools and APIs to support document processing, reporting, data extraction, employee/user queries, and internal workflows. - Build simple internal tools, applications, or integrations using low-code/no-code platforms and scripting where appropriate. - Test, troubleshoot, document, and improve automation solutions. - Maintain IT documentation, SOPs, asset records, and system access records. - Work with internal users and external vendors to resolve technical issues and implement system improvements. Non-Negotiable Requirements: - At least 2–3 years of experience in IT Technical Support, Systems Support, IT Automation, or a related role. - Strong hands-on experience with Microsoft 365 in a business environment. - Experience with Microsoft Entra ID / Azure AD, Teams, SharePoint, OneDrive, and Exchange Online. - Practical experience using AI tools for automation or application development. - Experience building or implementing automated workflows, integrations, or internal tools. - Good understanding of Windows, user permissions, networking, cloud applications, and cybersecurity fundamentals. - Able to troubleshoot technical issues independently. - Strong analytical and problem-solving skills. - Good English communication skills. - Comfortable supporting users remotely. Preferred Technical Skills: - Experience with any of the following is highly advantageous: - Microsoft Power Automate - Power Apps - Microsoft Copilot / Copilot Studio - ChatGPT / OpenAI APIs - SharePoint automation - Azure - Microsoft Intune - Python, JavaScript, PowerShell, or similar scripting languages - REST APIs and system integrations - AI agents and workflow automation - Low-code / no-code development platforms - SQL or database querying - GitHub or version control tools What We’d Like to See: - Candidates should be able to provide examples of actual automation, AI, or development projects, including: - What business problem was addressed - What tools or technologies were used - What was automated or developed - What improvement or efficiency was achieved - If you enjoy combining IT support, cloud technology, automation, and AI development to make business processes more efficient, we’d like to hear from you.