IT Technical Support (Cloud-based/AI Automation/Web Development)
We’re Hiring: IT Technical Support SpecialistCloud Systems | AI Automation | Web Development
Addiction Foods is looking for a hands-on IT Technical Support Specialist who can resolve everyday IT issues, support cloud-based systems and build practical digital solutions.This role combines user support with workflow automation, AI tools and web development to help our teams work more efficiently.
What You’ll Do:
- Provide remote technical support for laptops, software, connectivity and user access.
- Support cloud-based platforms, including Microsoft 365, Teams, SharePoint and OneDrive.
- Manage user accounts, permissions, onboarding and offboarding access.
- Troubleshoot application issues and coordinate with vendors when needed.
- Build and maintain internal websites, web applications and business tools.
- Develop workflow automations using APIs, scripts and low-code platforms.
- Apply AI tools to reduce repetitive work and improve business processes.
- Test solutions, resolve bugs and maintain clear technical documentation.
- Protect company information through secure access controls and sound data-handling practices.
- Guide employees on using systems and digital tools effectively.
- A relevant qualification in IT, Computer Science or a related field, or equivalent practical experience.
- Proven experience in IT technical support within a cloud-based environment.
- Hands-on knowledge of Microsoft 365 administration, user access and troubleshooting.
- Practical experience building workflow automations and using AI tools.
- Web development experience with HTML, CSS, JavaScript and a modern framework.
- Familiarity with APIs, databases, authentication and application deployment.
- Strong troubleshooting skills and the ability to explain technical issues clearly.
- Ability to work independently, prioritize requests and follow issues through to resolution.
- Strong English communication skills.
- Experience with Microsoft Entra ID, Intune, Power Automate or Power Apps.
- Experience with Python, PowerShell, React or Node.js.
- Familiarity with Azure, cloud hosting and Git.
- Experience supporting users across multiple countries and time zones.
- A portfolio of working websites, internal tools or automation projects.
Relevant IT qualification or equivalent experience; proven IT support in cloud environment; Microsoft 365 administration; workflow automation and AI tools; web development with HTML, CSS, JavaScript and modern framework; APIs, databases, authentication; strong English communication.
Key Responsibilities
- providing technical support
- managing user accounts
- developing web applications
Skills & Tools
Microsoft 365, Microsoft Teams, Microsoft SharePoint, Microsoft OneDrive, HTML, CSS, JavaScript, APIs, Microsoft Entra ID, Microsoft Intune, Microsoft Power Automate, Microsoft Power Apps, Python, PowerShell, React, Node.js, Azure, Git
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Pasig, Metro Manila, Philippines
- Languages: English
About Addiction Pet Foods
A pet food company that produces and sells pet nutrition products. — Industry: Manufacturing