ITSM ARCHITECT
ITSM ARCHITECT | TECHNOLOGY | GUADALAJARA / REMOTE MEXICO
Travel obsessed? Big tech fan? Hey, you’re in good company. If you want to be part of the industry that makes the world go round, then look no further.
Travelport is the brains behind lots of your travel bookings- plane, car or hotel. Our technology is used to book that magical holiday, infamous long-awaited bucket list trip or that overdue school reunion. While we can’t solve mosquito bites or lost luggage, we can simplify a lot of the technical parts of travel, and we’re looking for the best thinkers to help us do it.
We’re hiring right now for an ITSM Architect! Search for #LifeatTravelport on LinkedIn and hear from our amazing team.
How you’ll make an impact
As an ITSM Architect, you’ll help shape how Travelport designs and operates its technology services. You’ll bring together ITSM best practices, ServiceNow capabilities, and the practical needs of our technology teams to create processes and solutions that are easier to operate, automate, measure, and improve.
Your role in action
• Design and evolve ITSM processes and ServiceNow solutions that improve how Travelport plans, delivers, supports, and measures technology services.
• Translate business and operational needs into practical ServiceNow designs, including workflows, automation, reporting, integrations, and supporting data structures.
• Partner with ITSM practice owners, SRE, engineering, architecture, and service teams to align process design with operational needs and governance.
• Identify opportunities to connect ITSM practices, reduce manual effort, improve service visibility, and strengthen operational resilience through automation and better use of data.
• Guide solution decisions from concept through implementation, balancing standard ServiceNow capabilities with targeted configuration and sustainable long-term design.
Could this be you?
• 10+ years of IT service management experience, including enterprise process or solution design.
• Deep ITIL knowledge, with ITIL 4 certification strongly preferred and a practical approach to applying the framework.
• Strong ServiceNow ITSM design experience across Incident, Change, Problem, Knowledge, Service Catalog, workflows, Flow Designer, reporting, and integrations; CSA/CIS certifications are a plus.
• Strong communication and stakeholder-management skills, with the ability to turn complex operational needs into clear, scalable solutions.
Discover why our teams love working here
Competitive salary, Aguinaldo, this role is bonus eligible, and bonus awards are performance based and governed by the applicable annual bonus plan terms, food & restaurant vouchers, generous vacation allowance, major medical insurance, saving fund,
Search for #lifeattravelport & #travelportGDL for our employee stories on LinkedIn!
Your journey at Travelport starts here.
Our application process is quick, easy, and hassle-free — apply in just a few minutes!
10+ years of IT service management experience, enterprise process or solution design, deep ITIL knowledge, and strong ServiceNow ITSM design experience. ITIL 4 certification preferred; CSA/CIS certifications are a plus.
Key Responsibilities
- designing processes
- creating workflows
- improving services
Skills & Tools
ServiceNow, ITIL, Flow Designer, SRE
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — Guadalajara or Mexico City
- Languages: English
Benefits
- Generous paid time off
About Travelport
A travel technology company providing systems for booking flights, cars, and hotels. — Industry: Information Technology