ITSM Developer

Position: Developer 3 – Ivanti Neurons for ITSM Location: Remote Employment Type: Contract Work Schedule: Monday–Friday, 8:00 AM–5:00 PM Job Overview: We are looking for a developer with strong hands-on experience configuring, developing, and supporting enterprise ITSM platforms, preferably Ivanti Neurons for ITSM. Key Responsibilities: Configure and customize Ivanti ITSM workflows, business rules, forms, layouts, business objects, dashboards, reports, and automation. Develop and support Service Request, Service Catalog, Incident, Change/Release, and Knowledge Management solutions. Gather requirements and translate business needs into scalable ITSM solutions. Develop and support REST API/JSON integrations. Troubleshoot workflow, data, and platform issues. Create reports, dashboards, and analytics using SQL; SSRS experience is a plus. Support testing, UAT, releases, environment promotions, and production deployments. Prepare technical documentation, workflow diagrams, deployment instructions, and release notes. Work with business users, QA, PMs, developers, vendors, and technical teams. Follow ITSM/ITIL processes and participate in Agile/Scrum development. Required Skills: 2+ years of hands-on enterprise ITSM platform configuration/development/support. Strong experience with workflows, business rules, forms, Service Catalog, reports, dashboards, and automation. JavaScript SQL REST APIs / JSON ITSM / ITIL processes Incident, Service Request, Change/Release, and Knowledge Management Preferred: Ivanti Neurons for ITSM / ITAM experience ServiceNow, BMC, Jira Service Management, or ManageEngine experience Ivanti object model knowledge Version management and environment promotion Strong SQL / SSRS Agile/Scrum, CI/CD, and DevOps experience ITIL certification