Key Account Manager
Company Description
Southwestern Virginia Gas Company provides clean, efficient natural gas service to Martinsville, Henry County, and parts of Pittsylvania County in Virginia. The company is committed to delivering reliable energy that supports local households, businesses, and community growth. Southwestern Virginia Gas prioritizes safety, operational excellence, and responsive customer support. Team members work collaboratively to serve customers while upholding regulatory standards and environmental responsibility. Role Description The Key Account Manager is a full-time, remote role responsible for managing and growing relationships with strategic commercial and industrial customers. Day-to-day activities include serving as the primary point of contact for key accounts, responding to inquiries, and ensuring high levels of customer satisfaction. The role involves developing account plans, monitoring usage patterns, and identifying opportunities to expand services or optimize solutions for customers. The Key Account Manager will prepare reports, analyze account performance, coordinate with internal teams such as operations and billing, and support contract negotiations and renewals. This position also contributes to business planning efforts by gathering market insights, forecasting account growth, and aligning account strategies with company goals.
Qualifications
Strong Account Management and Key Accounts skills, including maintaining long-term relationships and handling complex customer needs. Solid Analytical Skills to interpret usage data, identify trends, and support business planning and decision making. Customer Service capabilities to address issues promptly, communicate clearly, and ensure a positive customer experience. Business Planning experience to develop account strategies, forecast revenue, and contribute to growth initiatives. Excellent written and verbal communication skills, with the ability to present information to internal and external stakeholders. Proficiency with CRM tools and common office software for tracking account activities and preparing reports. Ability to work independently in a remote environment while collaborating effectively with cross-functional teams. Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent relevant experience. Experience in the energy or utilities sector is beneficial but not required.