Key Customer Manager

Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.

Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.

Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.

A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.

Relocation Assistance Offered Within Country Job Number #175316 - Milano, Lombardia, Italy Who We Are Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

The Key Customer Manager is responsible for managing key accounts (relevant from a business and complexity perspective), ensuring a long-term relationship and maximizing sales opportunities.

Responsibilities

Customer Relationship Management

• Partner with all key customer stakeholders: buyers, store managers, distributors, etc.

• Full management of group of National and / or Regional Customers.

Business Development & Commercial Execution

• Achieve the Company’s goals in terms of sales and distribution for the assigned Key customers by partnering effectively with the Retail Execution Team, Consumer Marketing, Logistics, Finance.

• Support the development of annual business plans for all key Customers according to the Company Strategy to drive profitably, increase sales, volumes, distribution and market share.

• Understand customer’s needs to support recommendations of potential business solutions.

Performance Management & Business Analysis

• Provide deep analysis of performance trends and monitor KPIs in order to contribute to define and implement effective action plans to improve performance.

• Provide coverage of stores to understand business dynamics.

Required Qualifications

• Bachelor/Master’s Degree Required (Business Administration, Economics or equivalent).

• Previous experience of minimum 3 years in commercial roles (preferably in a customer facing relevant role).

• A Cross functional experience of minimum 1-2 years in a Trade Marketing/other Commercial roles will be considered a plus.

• Strong negotiation skills; Customer orientation/Problem solving attitude in challenging environment.

• Highly self-motivated; Excellent interpersonal, communication (written and verbal) and relationship building skills.

• Proven ability in time management, planning/priority setting, and managing budgets.

• Proficient computer skills in Microsoft Office (in particular Excel) and ability to learn company specific tools & programs.

• Languages: Italian mother tongue, English fluent.

• Valid driver’s license required.

Compensation and Benefits

Expected Gross Annual Salary Range: €48.500 ─ €56.500 gross per year

This position is offered under a permanent employment contract.

The role is governed by the applicable Italian National Collective Bargaining Agreement (“CCNL”) Chemical Industry, including the relevant job classification and economic provisions applicable to the position.

The initial compensation within the above range will be determined on the basis of objective, transparent and gender-neutral criteria, including professional experience, skills and competencies, qualifications, scope of responsibilities, role requirements, location, applicable CCNL classification and internal company policies.

Subject to role eligibility and applicable company policy, employees may also be eligible to participate in variable compensation programs tied to company and/or individual performance, including an annual target bonus opportunity.

Relocation Assistance

Relocation assistance may be considered for this role and it may include:

• Short-term temporary housing for a limited period to support the transition to the new location; and

• Reimbursement of reasonable relocation expenses, in line with internal relocation policies and applicable tax and social security rules.

Specific terms and conditions of any relocation package, including duration of temporary housing and reimbursable expenses, will be detailed in the relevant employment and/or relocation documentation.

Benefits

In addition to the rights and benefits provided under applicable law and the relevant CCNL, employees may be eligible, depending on role and company policy, for supplementary benefits, which may include meal vouchers or reimbursement, insurance coverage, company devices, health and welfare programs, and additional role-specific benefits. Detailed information regarding compensation, benefits, applicable employment terms and job classification will be provided during the recruitment process and, where applicable, in the employment documentation.

Colgate-Palmolive is committed to equal pay for equal work or work of equal value. Recruitment, hiring, compensation and career progression criteria are applied in accordance with objective, transparent, non-discriminatory and gender-neutral principles, in compliance with applicable Italian and EU pay transparency legislation.

Candidates will not be asked to disclose their current or previous remuneration, and such information will not be sought, directly or indirectly, during the recruitment or hiring process.

Location: Italy, Milan

VISA NOT SPONSORED

Our Commitment to Inclusion Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business. Equal Opportunity Employer Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law. Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation. #LI-Remote

Bachelor's or master's degree in business, economics, or equivalent; 3+ years in commercial roles; negotiation, customer relationship, planning, budgeting, Microsoft Office, Italian, English, and a valid driver's license.

Key Responsibilities

• managing accounts
• developing plans
• analyzing performance

Skills & Tools

Microsoft Office, Microsoft Excel

Job Details

• Category: Sales
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — Milan, Lombardy, Italy
• Salary: EUR 48,500 – 56,500 / year
• Languages: Italian, English

Benefits

• Relocation assistance

About Colgate-Palmolive

A global consumer products company serving consumers through oral care, personal care, home care, skin care, and pet nutrition brands. — Industry: Manufacturing