Kubernetes Engineer

Icalia Labs is looking for a Kubernetes Technical Support Engineer to join a long-term engagement supporting a sophisticated AI vision platform used for enterprise video analytics . This is a highly technical Tier 2 / Tier 3 support role for an engineer who enjoys solving complex production problems and understands that exceptional technical support goes far beyond resolving tickets. You’ll work across Kubernetes, infrastructure, networking, containers, cloud environments, and distributed systems while partnering directly with enterprise customers and Engineering teams to diagnose complex issues, identify root causes, and drive them through resolution. At Icalia Labs, we partner with organizations building and operating business-critical software. Our teams bring deep engineering expertise, rigorous technical standards, and extensive experience delivering reliable production systems. What You’ll Work With

• Kubernetes and containerized environments
• Linux and production infrastructure
• AWS, Azure, or other cloud platforms
• Networking and distributed systems
• Monitoring, logging, and observability
• Enterprise software platforms
• AI, computer vision, and video analytics technologies

What You’ll Do

• Support enterprise customers throughout the investigation and resolution of complex technical issues.
• Troubleshoot Kubernetes-based deployments across software, infrastructure, networking, hardware, and configuration layers.
• Reproduce customer environments and run controlled tests to isolate and diagnose issues.
• Work directly with customers during technical discussions and troubleshooting sessions.
• Investigate issues from initial diagnosis through resolution, maintaining clear ownership throughout the process.
• Communicate technical findings, root causes, workarounds, and resolutions clearly and effectively.
• Collaborate closely with Engineering, Sales, and Customer Success teams.
• Escalate product defects and complex technical issues to Engineering and help drive them to resolution.
• Identify recurring issues and contribute to improvements in platform reliability and support processes.

What We’re Looking For

• 2+ years of professional experience in technical support, ideally supporting complex software or infrastructure environments.
• Strong hands-on

Kubernetes experience in production .

• At least one relevant Kubernetes or cloud certification, such as

CKA, CKAD, CKS, AWS, Azure, or equivalent .

• Strong troubleshooting skills across software, infrastructure, networking, and distributed systems.
• Experience working directly with customers in a technical capacity.
• Strong analytical skills and the ability to independently investigate complex technical problems.
• Excellent written and spoken English.
• Strong communication skills and the ability to explain complex technical issues clearly.
• A strong sense of ownership and a structured approach to problem solving.

Nice to Have

• Experience with AWS, Azure, or other major cloud platforms.
• Strong Linux troubleshooting experience.
• Experience with containers, networking, monitoring, logging, and observability.
• Experience supporting enterprise software products.
• Exposure to AI, computer vision, video analytics, or related technologies.
• Experience working with production environments where reliability and customer impact are critical.

Engagement Details

• Engagement:

Independent Contractor

• Location:

Fully remote

• Region:

LATAM

• Schedule:

U.S. East Coast business hours

• Type:

Long-term engagement Who You Are You’re an engineer who enjoys getting to the bottom of difficult technical problems. You understand how Kubernetes, infrastructure, networking, software, and distributed systems interact in real production environments, and you’re comfortable navigating those layers to identify the root cause of an issue. You’re able to investigate problems independently, reproduce complex environments, work directly with customers, and collaborate effectively with Engineering when deeper product-level investigation is required. You take ownership, communicate clearly, and care about getting the answer right—not simply getting the ticket closed. If you’re a strong Kubernetes engineer based in LATAM and you’re looking for an opportunity to work on a technically challenging enterprise platform alongside an experienced engineering organization, we’d love to hear from you. Pre-Employment Verification & Compliance Notice All candidates who advance through Icalia Labs' selection process are subject to a standardized pre-employment due diligence process applied consistently and without exception. This process includes verification of government-issued identification, professional background screening, and/or direct confirmation of employment history. Candidates will also be required to provide professional references. Any material discrepancy between the information provided and verified records may result in disqualification. Icalia Labs is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where all employment decisions are based solely on professional qualifications, demonstrated experience, technical excellence, and merit.